Settings page is blank

  • Hello.

    I have not had to change any of the settings for this plugin for quite a while.

    Today when I accessed the Settings page from the admin panel, I get a totally blank page. The regular WordPress menus on the left and at the top are displayed fine but the main body of the page is blank white space.

    The file upload feature is active and works well on the front end.

    I have de-activated and then re-activated the plugin, but that did not help. WordPress core files and all plugins are up-to-date with the latest versions installed.

    Any idea why I can do to get back the Settings page…??

    Thanks in advance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author nickboss

    (@nickboss)

    Hi, do you know how to activate DEBUG mode in your website?

    If not, do the following:

    1. Put the following code at the end of functions.php file of your theme:

    @ini_set('log_errors', 'On');
@ini_set('display_errors', 'Off');
@ini_set('error_log', WP_CONTENT_DIR.'/debug_log.txt');

    2. The above will make the website log errors to /wp-content/debug_log.txt file.
    3. Try to open Settings page again.
    4. Send me /wp-content/debug_log.txt file to [email protected] to check for any errors

    Regards

    Nickolas

    Thread Starter wpfiend

    (@wpfiend)

    Appreciate the response Nickolas.

    I activate logging as per your instructions and tried to access that page 3 times and these are the errors that were logged:

    [03-Jan-2019 17:09:58 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 92 bytes) in /home/mysite/wp-includes/meta.php on line 913
[03-Jan-2019 17:11:18 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/mysite/wp-includes/meta.php on line 905
[03-Jan-2019 17:11:56 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/mysite/wp-includes/meta.php on line 905

    The rest of the site continues to function notmally, both admin side as well as the public side.

    Regards.

    Plugin Author nickboss

    (@nickboss)

    It seems like a memory problem. Do you know how to increase the memory allocated for your website?

    Regards

    Nickolas

    Thread Starter wpfiend

    (@wpfiend)

    Hi.

    It is currently set at 25 Megs…!!!!

    Every other plugin is running as it should, including some memory hogs like WooCommerce and BackupBuddy, etc.

    Is it possible that this plugin has a memory leak somewhere in the code..??

    Anyways, I will try and increase the memory and see if it fixes this problem.

    Thanks for your time.

    Thread Starter wpfiend

    (@wpfiend)

    Oops, I meant, 256 Megs..!!

    I increased it to 512 Megs and that fixed the issue.

    Does not seem right for some reason, but you know best.

    Thanks for the awesome support.

    Plugin Author nickboss

    (@nickboss)

    No it’s not right. Do you have many plugins installed, heavy theme or thousands of users or pages?

    Nickolas

    Thread Starter wpfiend

    (@wpfiend)

    Hi Nickolas.

    You are correct on all counts.

    We do have quite a few plugins installed and we do have a couple of thousand users (on about 500 posts/pages).

    But the upload picture feature is only available on one page that is available to the public (and not reserved only for logged in users.) Hence my confusion about the required memory.

    Any ideas…???

    Plugin Author nickboss

    (@nickboss)

    When opening Settings page, some functions of the plugin are invoked that scan all pages for finding shortcode instances. It is not optimized for handling too many pages and requires a lot of memory, so this is probably the reason of the blank page. However, this happened because memory usage of your website was already close to the limit.

    Having thousands of users and hundreds of pages justifies the increased memory requirements of your website, so going to 512MB is not so exotic.

    Regards

    Nickolas

Viewing 8 replies - 1 through 8 (of 8 total)
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