Settings not saving

Can you try to disable all other plugins for a second and try to save the plugin settings again.

It did work before?

Can you try to add the code below to the wp-config.php, try to save the settings and open the /wp-content/debug.log to see if there is anything in there around the time you saved the settings.

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

It never worked from the beginning after installing yesterday. I already tried disabling all plugins and also reverting to the Twenty Thirteen and Twenty Fifteen theme still with no luck.

Here is the debug.log code.

[11-Mar-2016 14:18:43 UTC] PHP Notice:  Undefined index: key in /locator/wp-content/plugins/wp-store-locator/admin/class-settings.php on line 101
[11-Mar-2016 14:18:43 UTC] PHP Notice:  Undefined index: map_style in /locator/wp-content/plugins/wp-store-locator/admin/class-settings.php on line 167
[11-Mar-2016 14:19:38 UTC] PHP Notice:  Undefined index: key in /locator/wp-content/plugins/wp-store-locator/admin/class-settings.php on line 101
[11-Mar-2016 14:19:38 UTC] PHP Notice:  Undefined index: map_style in /locator/wp-content/plugins/wp-store-locator/admin/class-settings.php on line 167

If you change something else other then a checkbox on the settings page, does it also not save it?

Are you comfortable editing PHP files?

The other settings save when I enter items into the fields. I am comfortable editing PHP files to an extent. I am no pro by any means but with guidance can accomplish it.

If you open the /admin/class-settings.php, then go to line 72 and add the following code.

echo '<pre>';
print_r( $_POST['wpsl_search'] );
echo '</pre>';

Then go to line 110 and add this

echo '<pre>';
print_r( $output );
echo '</pre>';

exit();

This will show the submitted form data from the search section on the settings page.

Check all three checkboxes in the search section and save the settings page to see the output, uncheck all three of them and save the settings page again. Copy the output in the browser window both times and post it here.

Ok I added the code however it doesnt seem to be showing anything upon saving? Where is the output going to be located? Also the second code when adding to line 110 is being placed in the following:

/**

         * Register the settings.
echo '<pre>';
print_r( $output );
echo '</pre>';

exit();
         * 

         * @since 2.0.0

         * @return void

         */

Line 110 in your editor isn’t the same as the example link I provided. It need to go where line 110 is here.

The code will show a blank page with the submitted settings data.

How many checkboxes do you want to change anyway? Maybe hardcoding the setting values is easier?

This is what displayed when all three boxes were checked.

Array
(
    [api_key] =>
    [api_language] => en
    [api_region] => us
    [api_geocode_component] => 0
    [results_dropdown] => 0
    [radius_dropdown] => 0
    [category_dropdown] => 0
)

This is what displayed when all three boxes were unchecked.

Array
(
    [api_key] =>
    [api_language] => en
    [api_region] => us
    [api_geocode_component] => 0
    [results_dropdown] => 0
    [radius_dropdown] => 0
    [category_dropdown] => 0
)

I want to check about 5 boxes. I would like to get this fixed though instead of hard coding it so any updates dont cause issues in the future.

That’s weird it’s always set to false.

What did the first part of the code show that I posted here ( do add exit(); after it )? That will show the data that’s actually submitted.

Can you maybe ask your host if they have any security scripts running that could interfere with submitted form data.

Because you write it also doesn’t work when all the plugins are disabled, you tried it with a default theme and it fails, but the plugin code itself is pretty basic. It simply checks if the checkbox field is included in the submitted form data, but for some mysterious reason this keeps failing.

Do you know how to access the server error log on your host? You should be able to do this through the control panel on your host.

It doesn’t look like its even registering the fact I checked the boxes. I moved the first snippet of code down, not sure why my line numbering is off so bad but here is what it says:

Array
(
    [distance_unit] => mi
    [max_results] => [25],50,75,100
    [radius] => 10,25,50,[100],200,500
)
Array
(
    [api_key] =>
    [api_language] => en
    [api_region] => us
    [api_geocode_component] => 0
    [results_dropdown] => 0
    [radius_dropdown] => 0
    [category_dropdown] => 0
)

We do have secureserver plus installed on our server, I will reach out to support and post what they say on here.

Here is the response from the hosting support:

We will continue to look into this for you. I have searched the apache error logs, domain error logs and still can’t find the error you are seeing. Let us know if you have any further questions.

They have a ticket open, but who knows if and when they find anything. They dont technically offer plugin support and the fact no errors are being thrown to me seems like this wont go anywhere with them.

I don’t know exactly what “secureserver plus” does, but any chance they can disable it for a second and see if it makes a difference?

It’s so weird that it only leaves out checkbox values, but processes the other fields just fine. I have never heard of this before.

Checkbox settings from other plugins do work fine?

I will ask them to turn it off and try again. Yes this is the first time since having this VPS that I have ever had issues with a plugins settings not saving. Its very weird to me too because I dont see any errors in the debug.log file other than what I posted and with the code you gave me to show whats being pushed to save its completely ignoring the check boxes. I will let you know the outcome of turning off the secure server plus as soon as I can. We also have a firewall, maybe that might be causing an issue as well… I cant think of anything else.