Settings Not Saving

This is a bug of the free version, none of the settings that are advertised as free will save for me. I upgraded to the premium version and these settings now save, however, I have a lot of serious bugs in the premium version.

I would advise users to hold off buying the premium version for now until it has moved from beta stage, as currently it is pretty much broken. Unfortunately.

I have also disappointingly received no support replies for any of my queries yet.

@ solosails, that sounds disappointing.

I have been trialling the free version for a while and reporting bugs and, while the developers aren’t usually quick in responding (though sometimes they are) Jarryd does seem to be pretty responsive to the extent that I am now only aware of one bug in the free version (where the time of the asking of a question is initially set to “four hours ago”). Once that was squashed, I was planning to upgrade.

So I’m grateful for your insight here. What wasn’t saving before in the free version, and what are the bugs with the paid version?

I was finding that none of the settings in the free version would save for me.

After the upgrade, they all worked, so perhaps it was just a glitch.

In the pro version, there are a number of disappointing bugs.

For me, the most important one is that even with setting the ticket to private, ALL tickets are viewable as archives by anyone if they do a search for them.

The second problem is that when set a ticket is set to private, the user/owner of the ticket cannot see it in their list of tickets in the support page, they can only see a list of their tickets if they are set to public…

When you do see a list of tickets (by searching), if one is marked solved, the title has the word solved in it repeatedly over about 7 times.

The issue for me is that the private tickets are available to everyone if you make the search box available. You can stop this by using the wordpress private post setting, but this is another manual step that should be taken care of by the plugin, not by having to go into the settings and switch it on for every ticket.

Generally, it seems quite nice, but as I say, the core function is not stable enough to be released as a premium version and considering I have still had not a single response to my support requests yet, I am more than a little disappointed.

Thanks very much for this response, solosails.

That does sound disappointing, especially as these bugs sound like they are the sort that really shouldn’t take too long to fix.

I really hope they do get fixed because this has the potential to be a really good plugin that works particularly well for mobile devices.

Yes, I agree, I think they are silly bugs that will hopefully be fixed soon making it a generally good plugin,

however, it is very disappointing that we have been even allowed to buy a premium version before it is ready for release.

Not a good show of plugin stability, especially as buyers like me will of course be disappointed publicly. We are in fact being used to test for bugs and having the privilege to pay for it at the same time. I cannot afford that in both terms of money or time.

Hi Guys
Apologies for all the bugs. We are releasing a new version today that will fix these issues. Thank you for pointing them out to us.

Fantastic, thanks for your speedy work!

I’m very pleased to say that Jaryyd has fixed all of my bug issues with ths premium version, and for me now it appears to be working well as it should..!

Thanks for your time and work @solaplugins