Settings not applied

  • Resolved Anonymous User 14808221

    (@anonymized-14808221)


    1 year, 10 months ago

    We use this plugin on a large website and have set the settings to image to the left text wraps, yet, image is to the right and text to the left.
    We also have chosen enable linked images to posts, yet, no image links to the post

    1. Is this a known issue?
    2. How can we resolve it?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi @bedas If your email service strips out our inline CSS, those settings may not work as intended. Also, the link is added via HTML, so should surround the IMG code, and work, but perhaps there’s an issue with the HTML or the feed is cached so changes are showing up. If you could, try clearing the page cache and see if that helps?

    If you can include your raw RSS feed I can take a look at that, or try our RSS Image Checker tool here:

    https://5starplugins.com/rss-image-checker/

    and let me know if your images are being displayed there?

    Thread Starter Anonymous User 14808221

    (@anonymized-14808221)

    Thanks for your reply

    More than Email feed, we see this issue in the online RSS Feed like for example using Chrome > site.com/feed

    I would assume your plugin also alters that feed, right?

    The images are there btw, just not in the right location.

    When I check with https://5starplugins.com/rss-image-checker/ the image is there too (standard method only thou) and they do link, weirdly, to the post, while the feed in the Chrome for example, does not link the images, but the images appear (just at the wrong location)

    Plugin Author 5 Star Plugins

    (@5starplugins)

    Our plugin primarily adds images to the feed, and then adds inline CSS to style it, but the CSS may or may not be used, depending on the RSS reader or service. So, some may require additional or custom CSS to affect the images. It also optionally adds HTML to the IMG code, to link to the post, but again, if it’s in the raw feed, it may or may not work depending on the RSS service.

    If you are not seeing images in the raw feed, or the link or styling, then either the feed is cached, and the cache needs to be cleared, or something else is also adding images to the feed but is not including the styling or link, and our plugin may not be working or in conflict with whatever else is also adding images. Most often, it is another plugin like Feedzy or Rank Math, and options need to be set to disable that, or it’s in the theme itself, often in custom code, and it is affecting the feed or blocking or overwriting what we add to the feed.

    There’s more troubleshooting tips here: https://support.5starplugins.com/category/160-troubleshooting-rss-images

    Specifically, look at this one: https://support.5starplugins.com/article/167-check-for-conflicting-rss-plugins-using-this-shortcut

Viewing 3 replies - 1 through 3 (of 3 total)
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