Settings is not loading

  • Resolved byronbehm

    (@byronbehm)


    6 years ago

    When I log into my Dashboard –> Stripe Payments –> Settings, I see the typical tabs for “General Settings, Email Settings, Advanced Settings, Custom Messages” however, none of the options will load/display. I used to be able to access this information but now it seems that there is something causing this issue? Any help would be appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, do you know what changed in your site prior to this issue happening?

    Thread Starter byronbehm

    (@byronbehm)

    I’m not sure – It must have been just routine plugin updates. I can access: Products, Add New Product, Orders, Coupons, Add-Ons without any trouble — It’s just the Settings section that does not load anything on this page –> /wp-admin/edit.php?post_type=asp-products&page=stripe-payments-settings

    Plugin Support mbrsolution

    (@mbrsolution)

    Can you do a plugin conflict test. Deactivate all your other plugins except this one. If your issue is resolved then you know that there is a conflict with one of your other plugins. In that case start enabling one by one your other plugins and at the same time carrying out a test. Do this until you come across the conflicting plugin.

    Let me know how you go.

    Regards

    Thread Starter byronbehm

    (@byronbehm)

    You were right – one plugin got updated and impacted the way the Stripe Payment settings were loading. It was from a plugin called Scripts N Styles- I disabled that plugin and was able to load the settings like I was able to in the past.

    Thanks for your help.

    Plugin Support mbrsolution

    (@mbrsolution)

    You are most welcome ?? I am glad you found the conflicting plugin.

    Enjoy the plugin.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
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