Settings dashboard completely invisible

@cbatty

Try a different browser or clear the cache of your current browser.

dwinden

Thanks dwinden,
Sorry rather long – I’ve been tryng to figure it out on my own.

I have taken your advice with no result, I’m, sorry to say.
I don’t think it is browser related.

I have tested in different browsers like this:

I cleared the cache, restarted firefox etc. Then tried Windows explorer, which a rarely use and only for such tests.
I then installed chrome – brand new browser –
No joy.

I have done so over time to make sure.
I habitually clear all cache, cookies etc on closing my browser too.

The settings page has nothing showing either on the live website nor on the copy I made in localhost (apache server)
both environments run PHP 5.5 and sql version 5.5.40

Please, Any other idea why I am getting nothing?

Tahnk you for your time,
CBatty

Hello again dwinden,
In addition to the above … This extra detail may be a clue.

There is only one place that I can look at -I can see the log page, by accessing it from the side menu, but clicking the detail link opens a blank pop up with no detail in it.
I can see there are many attempts to access worpress files that do not exist resulting in 404erros, and some lockouts. The attacks are mostly from different ip’s but several from one ip came today.

I see my own ip on one 404 error
for this – I attempted to look at an image and was directed to 404 – I was logged in at the time.
Here is the error I triggered.
2016-06-21 10:12:48 myip##.115 /wp-content/thesis/skins/woo-commerce-skin/images/bg-button.png ://my—website.com/wp-content/thesis/skins/woo-commerce-skin/css.css

I have also flushed the DNS (cleared my DNS’s Cache by command)

Needless to say, I can’t look at my settings to see if I set something that prevents me before I updated the iThemes Security plugin to version 5.6
I hope this helps you to understand what is going on and that you have a solution.

Cbatty

@cbatty

Thank you for providing all that info.

It looks like there is some sort of javascript or css conflict.
Based on the info provided I’m now convinced it is not a browser/cache issue.

Try and switch to the twentysixteen theme and if that does not help deactivate other plugins one by one till the iTSec plugin settings page starts showing properly.

dwinden

@dwinden
Thanks for getting back, and so soon,

I will do all you suggest on my backup site this evening – I have to attend to a job now and the afternoon is almost over. I will returm later or tomorrow with results.

I have just noticed you use the @ sign – it must flag this up, I’m guessing. I’m Not much of a forum or social media user so not in the habit:) will try to remember…

cbatty

@dwinden

My iTsec settings panel has re-appeared! Hurrah – all thanks to your advice.

For the record, in case anyone has a similar problem –

I changed the Theme – no change, went on to do the series of plugin deactivations one by one as directed and found the culprit.

It was a very old social sharing plugin that has disappeared off the face of the earth and is no longer supported or updated. I propmtly deleted it.

I learned a lesson.
Even if you quickly update plugins at every prompt, it’s worth checking that plugins or themes that don’t hassle you with updates are still around and updated.

Thsnks agsin dwindon, for your help.
Please feel free to make this resolved.
cbatty

@cbatty

Ah great, well done.

Since you are the owner of this topic you can mark this topic as ‘resolved’ yourself. I can’t do it for you.

dwinden