Settings are not saved

  • Resolved lukasmathyer

    (@lukasmathyer)


    9 months, 2 weeks ago

    The settings in the MasterStudy LMS can be set, but are not saved. When saving, the icon rotates and nothing happens. Does anyone know where the error is?

Viewing 1 replies (of 1 total)

  • Hello,

    Thank you for reaching out with your concern regarding the MasterStudy LMS plugin.

    Firstly, it’s important to ascertain whether this issue is arising due to a conflict with another plugin or a theme, or if it could be related to server limitations. Here are a few steps you can follow to diagnose and potentially resolve the issue:

    1. Plugin Conflict Test: Deactivate all other plugins except for MasterStudy LMS and see if the issue persists. If the settings save successfully with other plugins deactivated, reactivate each plugin one by one to identify the culprit.
    2. Theme Conflict Test: Temporarily switch to a default WordPress theme like Twenty Twenty-One and attempt to save the settings again. If this resolves the issue, the problem might lie within the theme you’re using.
    3. Server Configuration: Check your server’s PHP error log to identify any specific errors that occur when you try to save the settings. Additionally, ensure that your server’s PHP version is compatible with the MasterStudy LMS plugin and that you haven’t exceeded any PHP memory limits.
    4. Browser Console: Sometimes, JavaScript issues can prevent settings from being saved. Open your browser’s developer console (usually accessible with F12 or right-click > “Inspect” > “Console” tab) and look for any errors when you attempt to save the settings. These errors can provide clues to the underlying issue.
    5. Increase PHP Memory Limit: Insufficient PHP memory limit can sometimes cause this issue. You can increase the PHP memory limit by adding define('WP_MEMORY_LIMIT', '256M'); to your wp-config.php file. However, please do so with caution and consider consulting with your hosting provider if you’re unsure.

    If after following these steps the issue still remains, it might be necessary to delve deeper into the situation. In such cases, I highly recommend reaching out to us again with detailed information about the steps you’ve taken, any error messages you’ve encountered, and specifics about your hosting environment. Our dedicated team will be better equipped to provide targeted assistance.

    Thank you for your patience and cooperation. We look forward to assisting you further and ensuring your experience with MasterStudy LMS is nothing but the best.

    Kind regards,

    Jacob, Support Team

Viewing 1 replies (of 1 total)
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