Setting Up With An Account I Previously Created

  • Resolved byjahs

    (@byjahs)


    4 years, 2 months ago

    Hello. When trying to set up the plugin from my WordPress dashboard I get the following message, “An account with this email address already exists. Please log in using your WordPress.com email and password.” When I click the WordPress.com link I get then get this message, ” Whoops! There was a small systems error. Please try refreshing the page and if the error is still there drop us a note and let us know”. I should add that I previously created an account successfully but had to deactivate the plugin in due to some troubleshooting with my site.

    I’m not sure why this issue is present considering I’m the only admin on my site and I’m logged in on that account in order to view and activate/deactivate the plugin. I have logged out and logged back in, but still gives me the same message when clicking on the settings link via my plug-ins page. Any ideas how to fix this issue? Thanks.

    The page I need help with: [log in to see the link]

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  • Anonymous User 3392934

    (@anonymized-3392934)

    Thank you for reaching out to us about your WordPress.com account, @byjahs!

    For privacy reasons, we prefer to troubleshoot account-specific concerns via email, instead of on our public forums. At your earliest convenience, please contact us here. Thank you! ??

    Note: You’ll need a WordPress.com account to contact us above. If needed, please create a new/temporary account here.

    • This reply was modified 4 years, 2 months ago by Anonymous User 3392934. Reason: minor formatting issues
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