Setting-up Merchant on the new website gives error

  • Hi!

    I am setting up the merchant to the newly created website that is used on the same domain. While adding the different accounts all goes well, until I arrive at connecting the Merchant. When I select the right Merchant and press ‘Connect’, I receive the message ‘Merchant link is not available to accept’.

    I have updated the domain without the https://www., and even that does not compell.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @thijmendelucro,

    It sounds like you’re experiencing issues with connecting your Merchant Center account, even after attempting to link the non-www version of your website.

    To help troubleshoot, could you please confirm that your Google account has the required permissions for this connection? Once you’ve checked that, here are some steps to try a fresh reconnection:

    1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.
    2. Under Merchant Center, click MC Disconnect.
    3. Under Google Account, click Disconnect Google Account.
    4. Under Jetpack, click Disconnect Jetpack. (if available)

    Next, please go to your Google account’s security settings, remove all access permissions for WooCommerce, and then repeat the setup process in the plugin.

    For a full guide on connecting your Google Merchant Center account, please refer to this article.

    Let me know if this helps or if you have any questions along the way!

    Thread Starter thijmendelucro

    (@thijmendelucro)

    Hi @jonayedhosen,

    Thank you for the quick response.

    After following all your steps I continue to receive the message ‘Merchant link is not available to accept’.

    I deleted all excisting sources in the merchant but that also did not help. If there is no possible way to figure this out I will create a new Merchant.

    • This reply was modified 1 week, 1 day ago by thijmendelucro. Reason: Additional information
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your concern. To assist you further, could you please ensure that both the WooCommerce and Google for WooCommerce plugins are updated to the latest versions? Additionally, try clearing your browser cache or using a different browser to rule out any cache-related issues. Lastly, please follow the steps provided by my colleague in the previous response.

    After these steps, if you still see the same messages, it may be something that needs a closer look. Could you collect your WooCommerce System Report from WooCommerce > Status > Get system report and send it over? That will help us understand your setup better.

    Looking forward to getting this sorted out.

Viewing 3 replies - 1 through 3 (of 3 total)
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