Setting up 2 confirmations does not work

  • Resolved Ricardo

    (@rhrekowsky)


    1 year, 2 months ago

    I created a form for downloading content (PDF from google drive).

    This form is setup as AJAX processing and is build in an Elementor Popup form. I setup2 confirmations

    1. message stating that the form was sent successfully
    2. Redirect URL pointing to the google drive link (that starts download automatically)

    But I have either of the results… or I manage to setup confirmation message or I have the download, both not.

    Further, If I try to use the wpforms_process_complete hook I receive json error.

    I tested with a silly script like a console.log inside a script tag or even a simple header($url) to redirect.

    Nothing works.

    I’m not asking for a custom solution or code here, just something that works for the inital cenario wihthout having to create a new page an open that page to provide a dowload link

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @rhrekowsky,

    Thanks for reaching out!

    Using WPForms Lite, the closest solution for what you described would be to follow our guide on how to open a new link on form submission.

    With WPForms Lite, it is only possible to configure 1 form confirmation.

    If you can configure 2 form confirmations, this means you’re using our paid version. In this case, could you please drop us a line through our contact page when you get the chance?

    You’re welcome to just include a link to this post, if you’d prefer to do that.

    I apologize that we’re not able to respond to paid version questions here in the www.remarpro.com support forums for the free version, but I really appreciate your help!

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @rhrekowsky,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter Ricardo

    (@rhrekowsky)

    sorry for the late reply, I needed to solve this ASAP and we decided to go for another solution (it means not using WP-forms anymore).

    We’re using a paid version at the company but it was not working anyway Either messsage or download, both confirmations not.

    so, for this situation we went for something else, but you could still look into trying to notify using a message and then redirecting. It won’t work (paid version)

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @rhrekowsky,

    I’m sorry to hear that you moved to another solution.

    There seems to have been some confusion about how our confirmation feature works.

    However, the multiple confirmations and conditional logic are paid features, and we’re not able to respond to paid version questions here in the www.remarpro.com support forums for the free version. In case you’d like details about those features, please drop us a line through our?contact page. We’d be happy to help.

    We sincerely hope that you can find your way back to WPForms someday.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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