Setting business hours for chat window

  • Hi guys,

    We have recently migrated to a 3CX phone system and wanted to utilise this plug-in to deliver website chat traffic to our 3CX web client, which it appears to do reasonably well. However, we have only been getting chat enquiries from web visitors outside of business hours and they are falling on deaf ears.

    How do we manage the availability of the chat window depending on business hours, like the functionality in the ‘other’ 3CX chat plug-in for WP?

    Thanks

    The page I need help with: [log in to see the link]

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  • Availability is decided by the presence of agents in the call queues which the Live Chat item refers to.

    Works well, when agent are logged out or not available, the Live Chat window gives the website visitor a chance to send you a message out of hours.

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