Set up not working

  • Resolved ripple2439

    (@alemendozadg)


    1 year, 3 months ago

    When entering the Site Key and the Secret Key, it does not allow saving, giving error: 

    hCaptcha has failed to initialize. Please see the developer tools console for more information.

    In the console the error is as follows:

    api.js?onload=hCaptchaOnLoad&render=explicit:3 Missing sitekey - https://hcaptcha.com/docs/configuration#jsapi

    P/D: The data is correct.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ripple2439

    (@alemendozadg)

    Last night I found the issue, at least with me.

    I am going to explain how I was able to solve it. It all boils down to a bad interface design.


    When the plugin is configured for the first time, the following data must be loaded:

    • Site Key
    • Secret Key

    Immediately below the fields where that data is entered, the following appears:

    • Sample captcha (in case the Site Key and/or the Secret Key are not configured, it shows an error message).
    • Check site config button
    • Reset notifications button

    So, as soon as one fills in the Site Key and the Secret Key, one could understand (or at least me) that by pressing the “Check site config” button, it will work. But not. Therein lies the error. You have to scroll to the end of the page, save the data (regardless of the fact that the sample captcha is saying that there is an error). Then go back up and press the “Check site config” button.

    So, there, the error occurs. It is, as I said before, the result of a bad user interface.

    I leave a video here of what I am commenting on (clearly I have completed the Secret Key before so as not to reveal the sensitive data)

    I hope it can help you improve the plugin.

    Greetings!

    • This reply was modified 1 year, 3 months ago by ripple2439. Reason: Bad introduction
    Plugin Contributor kaggdesign

    (@kaggdesign)

    It is a standard WordPress interface, when you need to save changes y clicking Save Changes button to the bottom of the settings form.

    Recently, we introduced Check Config button which uses modified settings to check. But anyway, after successful check you need to save changes by clicking button in the bottom. Otherwise, they won’t be applied after General page reloading and not be applied on the frontend.

    We will improve the check to use currently entered site key and secret key. But anyway, you will need to save the changes by the Save Changes button.

    Thread Starter ripple2439

    (@alemendozadg)

    I know it’s the standard WordPress UI, that doesn’t mean that’s the accurate for your plugin. You could easily divide the information into more tabs, perhaps having a “connection” tab where you just declare your secrets and save them and test them and that’s it. The rest of the configs are on another tab.
    I’m just posting here a normal UX bug.

    Hope you can improve, or not, it’s up to you.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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