• Resolved semoladigital

    (@semoladigital)


    Hi,

    I followed the set up guide and did set it accordingle. but the ecommerce tag is not firing at all when i added produt to cart, view cart and attempted to checkout. I need help. Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Pleasem go to ‘GTM Kit > Help > Support > Share system data with the GTM Kit support team’ and enter the support ticket: FS779-7D41C

    Thread Starter semoladigital

    (@semoladigital)

    Thank you. I have sent the system data.

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    All you GTM Kit settings are set as they should be.

    I have tested your site and there are multiple problems. I don’t if they are caused by customizations by you or if your theme does not follow the standard structure.

    The add_to_cart event does not fire because the GTM data is not found in the ‘add to cart’ HTML section. GTM Kit is adding this data using the edd_purchase_link_end action hook and if this hook has been removed the data can’t be added,

    The begin_checkout event is not fired on the /checkout/ page. GTM Kit uses the EDD function edd_get_option( 'purchase_page' ) to detect if the current page is the Checkout page. It uses edd_get_option( 'confirmation_page', edd_get_option( 'success_page', 0 ) ) to detect if the current page is the confirmation page, which is where the purchase event should be fired.

    If the ‘checkout’ and ‘confirmation’ pages are not properly registered in EDD, and thus cannot be detected by the edd_get_option function, the ‘begin_checkout’ and ‘purchase’ events will not be triggered.

    Check EDD Settings > General > Pages

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Do you need any more help or can I close this?

    Plugin Author Torben Lundsgaard

    (@torbenlundsgaard)

    Closing this as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Set up as instructed but EDD purchase data are not sent’ is closed to new replies.