set up

Hey there, thanks for reaching out! I can see Chaty on your site and it’s working well. By default the widget will show up automatically on both desktop and mobile. Is there anything else we can be of help with? If yes, please feel free to contact us at [email protected] for any further questions or concerns.

<font _mstmutation=”1″></font>I want to add tawk, a method of online communication. How do I do this? Also, can the chat icon be moved up?

Hey, you can read more about how to add Tawk.to in our guide here: https://premio.io/help/chaty/how-do-i-launch-tawk-to-chat-using-chaty, please note a custom position for the widget is available in our paid plans only. Please feel free to contact us at?[email protected]?for any further questions or concerns!

Hello, my tawk.to has hidden the icon and entered the code, but the ID location of tawk.to was not entered in Chaty. After I saved it, there was no response when I clicked on the front end. What is the problem? URL: https://imgur.com/a/IbQkqeb

I’m sorry but I don’t really understand what you mean. Can you please elaborate? Please open a ticket at?[email protected]?so we can help you out better and faster.

Hello, I followed the prompts to add the tawk.to chat window, but there was no response when I clicked it. I also added the code according to the instructions, but there was no response after I clicked it. What is the reason for this? In addition, I did not find the id location where I entered tawk.to in your plug-in location.

Hey there,

Please open a ticket at?[email protected]?so we can help you out better and faster.