Set default text for ticket responses?

  • Resolved viotto

    (@viotto)


    7 months, 2 weeks ago

    Dear Support,

    It would be extremely useful and time-saving if you could add the option to set a default text in ticket replies, whenever a ticket is opened in the backend.

    For example, I want that all the ticket replies will contain the default text:

    Dear Customer
    Best Regards

    So I don’t have to type those lines manually every time.
    I know about Canned Responses, but to add a Canned Response I should still select and click the Canned Reply button.
    It would be more time-saving if a default text could be set without extra clicks required.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @viotto

    Thank you for reaching out. Implementing this feature would indeed save the team time. I have noted your suggestion and will forward it to higher support for further consideration as a potential new feature.

    If you have any further questions or need assistance, please feel free to contact us.

    Best regards,

    Thread Starter viotto

    (@viotto)

    @jawada thank you, it will definitely be a good quality of life feature and a welcome addition for the users of your software.

    Best Regards

    Thread Starter viotto

    (@viotto)

    Hello,

    Is there any news regarding the implementation of this feature?
    It probably would be quite useful to almost any user of the product.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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