Session expires if a required field is empty in the checkout form

  • Resolved simonwandc

    (@simonwandc)


    8 months ago

    Hi, I’m having a problem with sessions expiring.

    What happens is if a required field is left empty (postcode for example) I get the “one or more fields is required” message and then a couple of seconds after that I get the “Session expired” message.

    This clears out the basket and the order process has to be redone. Does anybody know what may be causing this?

    I’m hoping it’s just a matter of updating settings in the php.ini?

    System report posted below.

    Thanks in advance for any help ??



    ### WordPress Environment ###

    WordPress address (URL): https://www.boardmansdesign.com/wp

    Site address (URL): https://www.boardmansdesign.com

    WC Version: 9.1.2

    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.

    Action Scheduler Version: ? 3.7.4

    Log Directory Writable: ?

    WP Version: 6.6.1

    WP Multisite: –

    WP Memory Limit: 1 GB

    WP Debug Mode: –

    WP Cron: ?

    Language: en_GB

    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2

    PHP Version: 7.4.33

    PHP Post Max Size: 128 MB

    PHP Time Limit: 120

    PHP Max Input Vars: 1000

    cURL Version: 7.29.0

    NSS/3.90

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    MySQL Version: 5.5.5-10.4.27-MariaDB

    Max Upload Size: 128 MB

    Default Timezone is UTC: ?

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    DOMDocument: ?

    GZip: ?

    Multibyte String: ?

    Remote Post: ?

    Remote Get: ?

    ### Database ###

    WC Database Version: 8.8.3

    WC Database Prefix: wp_

    Total Database Size: 161.60MB

    Database Data Size: 105.85MB

    Database Index Size: 55.75MB

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    ### Security ###

    Secure connection (HTTPS): ?

    Hide errors from visitors: ?

    ### Active Plugins (25) ###

    InfiniteWP - Client: by Revmakx – 1.13.0

    Advanced Custom Fields: Font Awesome: by Matt Keys – 4.0.9

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    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3

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    InfiniteWP - Client Loader: by Revmakx – 1.0.1

    Register Theme Directory: by Roots – 1.0.0

    ### Settings ###

    API Enabled: –

    Force SSL: –

    Currency: GBP (￡)

    Currency Position: left

    Thousand Separator: ,

    Decimal Separator: .

    Number of Decimals: 2

    Taxonomies: Product Types: external (external)

    grouped (grouped)

    simple (simple)

    variable (variable)

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    Enabled: ?

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    ### WC Pages ###

    Shop base: #100 - /collection/

    Basket: #101 - /cart/ -? Contains the [woocommerce_cart] shortcode

    Checkout: #102 - /checkout/ -? Contains the [woocommerce_checkout] shortcode

    My account: #103 - /my-account/

    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Boardmans

    Version: 1.0.0

    Author URL: https://www.wandc.com

    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build

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    ### Templates ###

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    Outdated Templates: ?

    Learn how to update

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    ### Status report information ###

    Generated at: 2024-08-01 11:11:57 +01:00

    • This topic was modified 8 months ago by simonwandc.
    • This topic was modified 8 months ago by simonwandc.
    • This topic was modified 8 months ago by simonwandc.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @simonwandc! Thanks for contacting us. I’m happy to help you.

    This clears out the basket and the order process has to be redone. Does anybody know what may be causing this?

    That is not good! Let’s investigate to figure out what is happening as this is not expected behavior.

    I see you are using the checkout shortcode, I checked on my website while using it and I was not able to replicate this issue.

    I also tried to check the issue on your website, but even after creating a test account it still said “login to see the prices” so I couldn’t add anything to the cart.

    Are you able to see the prices and add products to the cart if you are logged in with a regular customer account instead of yours?

    Furthermore, can you please share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    —

    I don’t think this is related to the issue, but your SSR shows that your database is outdated. This can cause a lot of issues on the website.

    Please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    And I see you have outdated versions of WooCommerce and WooPayments.

    We recommend keeping everything updated. Regularly updating everything helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

    So please update WooCommerce, WooPayments, your theme, as well as any other plugin that has a newer version. ??

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter simonwandc

    (@simonwandc)

    Hi,

    Thanks for getting back to me, much appreciated! I’ve updated Woo Commerce and all other plugins as you suggested, and I’ve also run the update on the database.

    Could you tell me the name of the test account you setup? I think I will need to add you to some groups for you to be able to see the pricing and go through the order process.

    There is fatal error log below, this error appears multiple times in the log area –

    2024-07-31T00:58:24+00:00Critical Uncaught Symfony\Component\Debug\Exception\FatalThrowableError: Call to a member function get_cart() on null in /home/boardmansdesign/domains/boardmansdesign.com/public_html/app/uploads/cache/427a2bcc24d27fab490080aec2dc1d949dbb18d5.php:133 Additional context{ “error”: { “type”: 1, “file”: “/home/boardmansdesign/domains/boardmansdesign.com/public_html/app/uploads/cache/427a2bcc24d27fab490080aec2dc1d949dbb18d5.php”, “line”: 133 }, “backtrace”: [ “”, “#0 /home/boardmansdesign/domains/boardmansdesign.com/public_html/app/themes/boardmans-design/vendor/illuminate/view/Engines/PhpEngine.php(43): include()”, “#1 /home/boardmansdesign/domains/boardmansdesign.com/public_html/app/themes/boardmans-design/vendor/illuminate/view/Engines/CompilerEngine.php(59): Illuminate\View\Engines\PhpEngine->evaluatePath()”, “#2 /home/boardmansdesign/domains/boardmansdesign.com/public_html/app/themes/boardmans-design/vendor/illuminate/view/View.php(142): Illuminate\View\Engines\CompilerEngine->get()”, “#3 /home/boardmansdesign/domains/boardmansdesign.com/public_html/app/themes/boardmans-design/vendor/illuminate/view/View.php(125): Illuminate\View\View->getContents()”, “#4 /home/boardmansdesign/domains/boardmansdesign.com/public_html/app/themes” ] }

    Thanks for your help ??

    Hey, @simonwandc!

    Thanks for the information!

    Could you tell me the name of the test account you setup? I think I will need to add you to some groups for you to be able to see the pricing and go through the order process.

    It was Woo Test ??

    The critical error you are encountering typically means that the WooCommerce cart is not being properly initialized before it’s being accessed. This may be related to the issue.

    This can usually be cause by a conflict.

    Can you please run a conflict test to check if the issue persists?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Session expires if a required field is empty in the checkout form’ is closed to new replies.