session expired — Payment gateway timeout woocommerce

  • Resolved rapidclinics

    (@rapidclinics)


    4 years, 3 months ago

    hello,
    on my website when customer booked appointment and go to the payment page when he submit information for payment the page goes loading and then message is “session expired, Payment gateway time out”. the customer can’t confirm that he is booked for appointment or not, but payment charged in back-end in woo-commerce.the plugin that is am using for appointment and payment is “BOOKED”.can anyone guide me about this.?

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  • Hi @rapidclinics,

    This looks like an issue with the appointment booking plugin. I’d recommend contacting the plugin’s developers for assistance as they’re in the best position to help.

    It’s also possible that the issue is caused by a conflict. You can try following this guide to do a conflict test and see if that helps.

    For future reference, please note that this forum is for questions/issues related to the core WooCommerce plugin.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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