session details

  • Resolved killeyalison

    (@killeyalison)


    4 years ago

    Hi, first of all thank you very much for your plugin. it works very well and every thing is ok. However there is only one problem which faces admins. that issue is that they can’t know which agent replied to the session/visitor. that is because the session details in the chat history give them the user/visitor name and email however not giving the agent name but instead says “admin”
    we created 4 test agents and each one responsible for a department. all of them appear their name in the chat history/session details as follows
    user visitor name
    email visitor email

    then the chat appears
    admin: hi
    visitor name : hi

    so all agent appear in chat history as admins while they are contributors and their name and department shown correctlly on the chatbox without any problem

    this problem will delay us to go live in the specified time because if we face any issue with our customers we will not know which agent cause the issue

    so please is there any way to know which agents replied to the chats ?
    thanks alot

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpdev3cx

    (@wpdev3cx)

    Hi @killeyalison ,
    we reproduced that issue and its fix will be part of our upcoming releases. Till that please check if the csv export of chat history ( Live Chat > Tools > Data Management > Export History ) which contains the agent information can cover your needs.

    Thread Starter killeyalison

    (@killeyalison)

    Thanks a lot for your help.I tried your solution and it worked:).

Viewing 2 replies - 1 through 2 (of 2 total)
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