Services’ custom settings missing

  • Resolved hpholly

    (@hpholly)


    2 years, 10 months ago

    When I tick the box next to “Enable the services’ custom settings”, it doesn’t show the table that it says I should see in the documentation.

    I’ve tried deactivating all other plugins (apart from WooCommerce), changing themes, and viewing the website in different browsers, but the issue persists.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Marta Borówka

    (@martapaw)

    Hello @hpholly,

    Could you please try to check if there are some issues in the browser’s Console?

    By using the Chrome browser, you need to go to the shipping method, click the right button on the mouse and choose “Inspect” and then check the “Console” tab, refresh the page and click the checkbox. Please see how to do this: https://wpdesk.me/mp/XsOM0n7OrZ.mp4

    If you will notice something disturbing, please send us the screenshots, it will help us to resolve the issue faster.

    Best regards,
    Marta

    Thread Starter hpholly

    (@hpholly)

    Hello @martapaw

    Thank you for your quick response! I’ve checked the console and I’m not getting any errors on this page. Just the following warning, which I think is related to block editor:

    wp.compose.withState is deprecated. Please use wp.element.useState instead.

    Plugin Support Marta Borówka

    (@martapaw)

    Hello @hpholly,

    Thank you for your checking.

    There could be two possibilities, so please verify them:
    1. Could you please verify whether increasing the WP Memory Limit will affect the display of this list?
    2. Could you please verify do you have provided some minifications, optimizations or caches? If so, please disable them and check once again the shipping method.

    Best regards,
    Marta

    Thread Starter hpholly

    (@hpholly)

    Hello @martapaw

    I’ve tried increasing the WP memory limit and the list still doesn’t show.

    I’m not using any minification, caching or optimisation techniques on the website.

    I’ve actually tried setting up the website on two different hosting accounts too and the list still doesn’t show.

    Plugin Support Marta Borówka

    (@martapaw)

    Hello @hpholly,

    I think we need to investigate this issue further.

    Could you please contact us directly at https://octolize.com/support/?

    Best regards,
    Marta

    Plugin Support lusp

    (@lusp)

    Since there are no further inquiries concerning this case I’m marking this thread as resolved.

    Kind regards,
    Luke

    Thread Starter hpholly

    (@hpholly)

    Hello, that has not been resolved. I contacted support and I haven’t heard anything for 12 days. Are there any updates on this?

    Hi @hpholly our apologies. I have replied to your ticket that you sent to our Support, but we haven’t received any reply from you. I would kindly ask you to provide the answer to our e-mail from May 18th.

    Best regards,
    Karolina

    Thread Starter hpholly

    (@hpholly)

    Hey Karolina,

    I replied to your email on May 19th, and then followed up on May 25th and June 8th. Could my emails have ended up in your spam folder?

    @hpholly we really haven’t received any follow-up from you. We checked our inbox, and it looks like some mail delivery issue has occurred because we don’t have your messages anywhere. Would you be so kind to submit a new ticket via our support form – https://octolize.com/support/? You can paste there your previous emails.

    Best regards,
    Karolina

    Hi @hpholly, did you contact us? I still haven’t got any e-mail from you and we would need to know do you still need our help.

    Best regards,
    Karolina

    Dear @hpholly as we haven’t got any replies, I’m marking this topic as resolved for now.

    Best regards,
    Karolina

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Services’ custom settings missing’ is closed to new replies.