SERVFAIL Error

  • Resolved Aurore

    (@aurore888)


    3 years, 8 months ago

    Hello,

    Impossible to validate for me even if the 2 txt files are in the .well-known folder and the DNS TXT records created. Here is the debug result for the http method :

    HTTP verification: – DNS response for site.info/CAA did not have an acceptable response code: SERVFAIL

    A fatal issue occurred during the DNS lookup process for site.info/CAA.

    DNS verification: – All Okay!

    Try DNS method for domain verification

    And I get this error message with the DNS method, probably because I have tried unsuccessfully other SSL plugins before this one, but they are all deleted and the cache purged :

    Something went wrong. Please deactivate any other SSL plugin before generating SSL

    I’m stuck here but the good point is, this is the only plugin which offers a debug mode. Any help would be greatly appreciated. Thank you very much.

    Best regards

    • This topic was modified 3 years, 8 months ago by Aurore.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    @aurore888 Please go to your domain DNS records. Delete the CAA record if it exists. Then wait few minutes and re-run the SSL install form of WP Encryption.

    Thread Starter Aurore

    (@aurore888)

    Thank you very much for your reply. There is no CAA record.

    Later I got this message :

    DNS verification: – All Okay!

    Some DNS records were found that indicate TXT records may have been incorrectly manually entered into DNS editor interfaces. The correct way to enter these records is to either remove the domain from the label (so enter “_acme-challenge.www.example.org” as “_acme-challenge.www”) or include a period (.) at the end of the label (enter “_acme-challenge.example.org.”).

    But it’s not possible to save the record as written above in my Namecheap account. I did it in CPanel but I keep receiving this message (+ the SERVFAIL error).

    Thread Starter Aurore

    (@aurore888)

    Hello,

    Finally everything was working fine more than 15 hours later, without doing anything. The certificate is installed and my website secured.

    Thank you very much for sharing this great plugin.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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