SERVER_ERROR NO: 3

  • Resolved Jean Werk

    (@brightbluegum)


    2 months ago

    Some of my sites got this message overnight:

    Scheduled: check_vulnerabilities: API error: SERVER_ERROR NO: 3 MSG: The connection to the database could not be established

    How can I solve this?

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @brightbluegum,

    Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page.

    Did it help?

    Thread Starter Jean Werk

    (@brightbluegum)

    This helped. Thanks for the quick reply!

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    You’re welcome!

    Feel free to contact us.

    lmstearn

    (@lmstearn)

    Getting this too, synchronizing and refreshing immediately removes the message, but it comes back after refreshing two or three minutes later.

    Thanks.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @lmstearn,

    Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
    Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate

    This option will reset all plugin settings. Don’t forget to insert your access key.

    Did it help?

    lmstearn

    (@lmstearn)

    Hi @dimitrycleantalk , tried that, didn’t work unfortunately, should I open up a ticket?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hi,

    Yes, please open the ticket here:

    https://cleantalk.org/my/support/open

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.