• Resolved jedweb

    (@jedweb)


    I’ve tried running the malware scan on my staging site multiple times. Every time it tries to send the results to the server after completing the scan, I get the following error:

    The error occurred
    Common result send: SERVER_ERROR NO: 2 MSG: Method name unset.
    Stage: send_results

    I also notice an error in the Javascript console:

    Failed to load resource: the server responded with a status of 400 () /wp-admin/admin-ajax.php:1
    APBCT_AJAX_ERROR

    The scan seems to run fine and there are results I’d like to see. However, I think they can only be seen after the send to the server and this always fails.

    Please advise.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @jedweb,

    Please, re-install the CleanTalk Security Plugin with the Complete Deactivation option:
    ? WordPress Admin Page → Settings → Security by CleanTalk → General Settings → enable “Complete Deactivation” → Save Changes;
    ? Plugins → Installed plugins → Security by CleanTalk → Deactivate and Delete.

    Then install it anew:
    https://cleantalk.org/help/install-wordpress-security

    Did it help?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)
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