“Server/Your IP Address” is wrong

  • Resolved juliastepp

    (@juliastepp)


    1 year, 10 months ago

    Loginizer is showing a wrong IP address for both my server and my IP. the IP address it is showing keeps sending us failed log ins from that IP address. How do I correct this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor loginizer

    (@loginizer)

    Hello,

    Sorry for the delay.
    Would you please set the IP Method to HTTP_X_FORWARDED_FOR.
    You will find that option on the right of where Your IP is being shown. After you set the Method to HTTP_X_FORWARDED_FOR , compare the IP with the IP on here https://whatismyipaddress.com/
    If the IPs come out to be the same then the issue has been fixed else do let us know.

    Regards,
    Loginizer Team.

    Thread Starter juliastepp

    (@juliastepp)

    Hi there- Thanks for the info but no the IP on my loginizer is still not the IP address that is my IP address when I use the ?HTTP_X_FORWARDED_FOR? method. Anything else I can try?

    Plugin Contributor loginizer

    (@loginizer)

    Hello @juliastepp

    Would you please try HTTP_CLIENT_IP as the method and see if that works? And would you please tell me if you are using Cloudflare maybe the IP you are seeing is of Cloudflare? If you are using Cloudflare then in the method choose custom and set it to HTTP_CF_CONNECTING_IP

    Regards,
    Loginizer Team

    Thread Starter juliastepp

    (@juliastepp)

    Hi there- No, I do not have cloudflare. and no HTTP_CLIENT_IP is not correcting my IP address…

    Plugin Contributor loginizer

    (@loginizer)

    Hello,

    Would you please try HTTP_X_REAL_IP I am suggesting you this because I saw that your request is getting proxied.

    Thread Starter juliastepp

    (@juliastepp)

    Hi- No it is still not updating to the correct IP address.

    Plugin Contributor loginizer

    (@loginizer)

    Hello @juliastepp ,

    Will it be possible for you to contact us at https://softaculous.deskuss.com/open.php?topicId=16 as we will need to look at where your nginx server is setting the real IP.

    Regards,
    Loginizer Team

    Plugin Contributor loginizer

    (@loginizer)

    Hello,

    The issue was resolved, Siteground made some changes which caused the issue. This issue was resolved with the help of Siteground support.

    Regards,
    Loginizer Team

Viewing 8 replies - 1 through 8 (of 8 total)
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