Server timeout error on client side

  • Resolved antorera

    (@antorera)


    3 years, 9 months ago

    Hello,

    This is a nice plugin, but unfortunately it seems that half of the people who are trying to register get a timeout when they try to submit the form. The progress icon keeps loading, but nothing happens.

    I don’t know what systems the users have.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Elana Davis

    (@elanasparkle)

    Hello @antorera,

    ?Thank you for reaching out to support! It looks like when the page loads, the DIVI theme is taking a long time to allow the page to load fully. It looks like there might be some more resources necessary are you able to check the load on the server to see if there is a high load? Also, are you able to increase the WordPress PHP limits?

    Thanks
    Elana D.

    Plugin Support Elana Davis

    (@elanasparkle)

    Hello @antorera,

    Per our support policy, all inactive issues are marked resolved after seven days. Let us know if you need anything further.

    Thanks
    Elana D.

Viewing 2 replies - 1 through 2 (of 2 total)
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