Server side events not counting properly

Hi there @cestis1 ??

Thank you for reaching out, I’d be happy to help you with this.

Server side events not counting properly

As a first step, could you make sure that Facebook Pixel has been properly installed on your site, please?

Furthermore, feel free to take a look at how caching plugins might be resulting in this behavior.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Thanks for your response.

I do not use any caching plugin. The Pixel shows following result, however, I assume the extension tracks the client side which appears to be counted properly. Thank you!

Hi @cestis1

Thanks for your confirmation that you are not using a caching plugin on your site which could affect how the Facebook for WooCommerce works.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Here’s the report:

`
### WordPress Environment ###

WordPress address (URL): https://natural.pl
Site address (URL): https://natural.pl
WC Version: 7.9.0
REST API Version: ? 7.9.0
WC Blocks Version: ? 10.4.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: ? 6.3.2 - Jest dost?pna nowsza wersja WordPressa (6.4)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.1.24
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.6.14-MariaDB-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.9.0
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 846,08MB
Rozmiar bazy danych: 810,59MB
Rozmiar indeksu bazy danych: 35,49MB
wp_woocommerce_sessions: Dane: 49,58MB + Indeks: 1,52MB + Silnik InnoDB
wp_woocommerce_api_keys: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_woocommerce_attribute_taxonomies: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_woocommerce_downloadable_product_permissions: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
wp_woocommerce_order_items: Dane: 1,52MB + Indeks: 0,28MB + Silnik InnoDB
wp_woocommerce_order_itemmeta: Dane: 9,52MB + Indeks: 6,03MB + Silnik InnoDB
wp_woocommerce_tax_rates: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
wp_woocommerce_tax_rate_locations: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_woocommerce_shipping_zones: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
wp_woocommerce_shipping_zone_locations: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_woocommerce_shipping_zone_methods: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
wp_woocommerce_payment_tokens: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_woocommerce_payment_tokenmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_woocommerce_log: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_acfw_store_credits: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
wp_actionscheduler_actions: Dane: 1,45MB + Indeks: 0,95MB + Silnik InnoDB
wp_actionscheduler_claims: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_actionscheduler_groups: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_actionscheduler_logs: Dane: 1,52MB + Indeks: 0,39MB + Silnik InnoDB
wp_ce4wp_abandoned_checkout: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_ce4wp_contacts: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_commentmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_comments: Dane: 2,52MB + Indeks: 1,36MB + Silnik InnoDB
wp_ext_customer: Dane: 0,11MB + Indeks: 0,14MB + Silnik InnoDB
wp_ext_delivery: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_ext_invoice: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_ext_order: Dane: 0,13MB + Indeks: 0,23MB + Silnik InnoDB
wp_links: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_options: Dane: 8,52MB + Indeks: 0,16MB + Silnik InnoDB
wp_postmeta: Dane: 25,55MB + Indeks: 14,03MB + Silnik InnoDB
wp_posts: Dane: 97,52MB + Indeks: 1,31MB + Silnik InnoDB
wp_termmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_terms: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_term_relationships: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_term_taxonomy: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_usermeta: Dane: 9,52MB + Indeks: 6,03MB + Silnik InnoDB
wp_users: Dane: 1,52MB + Indeks: 0,34MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0,05MB + Indeks: 0,00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 0,39MB + Indeks: 0,23MB + Silnik InnoDB
wp_wc_download_log: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_wc_order_bundle_lookup: Dane: 0,02MB + Indeks: 0,09MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0,06MB + Indeks: 0,09MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 1,52MB + Indeks: 0,45MB + Silnik InnoDB
wp_wc_order_stats: Dane: 0,44MB + Indeks: 0,30MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 0,27MB + Indeks: 0,20MB + Silnik InnoDB
wp_wc_product_attributes_lookup: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_wc_product_download_directories: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0,02MB + Indeks: 0,09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_woocommerce_bundled_itemmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_woocommerce_bundled_items: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_wpml_mails: Dane: 597,52MB + Indeks: 0,00MB + Silnik InnoDB
wp_wt_sc_coupon_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_yoast_indexable: Dane: 0,14MB + Indeks: 0,09MB + Silnik InnoDB
wp_yoast_indexable_hierarchy: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB
wp_yoast_migrations: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
wp_yoast_primary_term: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
wp_yoast_prominent_words: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB
wp_yoast_seo_links: Dane: 0,38MB + Indeks: 0,19MB + Silnik InnoDB

### Post Type Counts ###

ambassador: 7
attachment: 2621
authors: 4
custom_css: 1
form: 657
gift: 27
nav_menu_item: 15
newsletter: 65
page: 109
post: 85
product: 22
product_variation: 42
revision: 2898
shop_coupon: 48
shop_order: 3666
testimonial: 167
wp_global_styles: 1
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Kadruj miniatury: przez Volkmar Kantor – 1.7.2
Datelimit Block: przez Konrad Starosz – 0.1.0
Easy SVG Support: przez Benjamin Zekavica – 3.5
Facebook for WooCommerce: przez Facebook – 3.1.2
Klaviyo: przez Klaviyo
Inc. – 3.2.2

PW WooCommerce Copy Coupon: przez Pimwick
LLC – 1.30

Odbiór w?asny z WooCommerce - InPost Paczkomaty, Poczta, ?abka i Ruch: przez lepo.co – 1.3.4
CTX Feed: przez WebAppick – 6.2.5
WebP Express: przez Bj?rn Rosell – 0.25.8
Advanced Order Export For WooCommerce: przez AlgolPlus – 3.4.2
P?ac? z PayU: przez PayU SA – 2.0.31
Variation Images Gallery for WooCommerce - MINI: przez Konrad Starosz – 1.0.2
WooCommerce Matomo Analytics: przez InnoCraft – 1.0.20
WooCommerce Product Bundles: przez WooCommerce – 6.22.4
WooCommerce: przez Automattic – 7.9.0 (dost?pna aktualizacja do wersji 8.2.1)
Yoast SEO Premium: przez Zespó? Yoast – 21.5
Yoast SEO: przez Zespó? Yoast – 21.5
WP Mail Logging: przez WP Mail Logging Team – 1.12.0
Connect Matomo: przez André Br?kling – 1.0.30
Yoast SEO: WooCommerce: przez Zespó? Yoast – 15.8

### Inactive Plugins (2) ###

Smart Coupons For WooCommerce Coupons: przez WebToffee – 1.5.1
Trustpilot-reviews: przez Trustpilot – 2.5.925

### Settings ###

API Enabled: ?
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Strona sklepu: #6 - /sklep/
Koszyk: #7 - /koszyk/
Zamówienie: #8 - /zamowienie/
Moje konto: #9 - /moje-konto/
Regulamin: #6896 - /regulamin/

### Theme ###

Name: Natural Pharmaceuticals Shop
Version: 1.0.52
Author URL: mailto:[email protected]
Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny
którego nie jeste? autorem
polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: ?

### Templates ###

Overrides: naturalpharmaceuticals/woocommerce/archive-product.php
naturalpharmaceuticals/woocommerce/cart/cart-empty.php
naturalpharmaceuticals/woocommerce/cart/cart.php
naturalpharmaceuticals/woocommerce/checkout/form-checkout.php
naturalpharmaceuticals/woocommerce/checkout/thankyou.php
naturalpharmaceuticals/woocommerce/emails/customer-completed-order.php
naturalpharmaceuticals/woocommerce/emails/customer-on-hold-order.php
naturalpharmaceuticals/woocommerce/emails/customer-processing-order.php
naturalpharmaceuticals/woocommerce/emails/email-footer.php
naturalpharmaceuticals/woocommerce/emails/email-header.php
naturalpharmaceuticals/woocommerce/emails/email-styles.php
naturalpharmaceuticals/woocommerce/myaccount/dashboard.php
naturalpharmaceuticals/woocommerce/myaccount/form-edit-account.php
naturalpharmaceuticals/woocommerce/myaccount/form-edit-address.php
naturalpharmaceuticals/woocommerce/myaccount/form-login.php wersja - jest nieaktualna. Bazowa wersja to 7.0.1
naturalpharmaceuticals/woocommerce/myaccount/form-lost-password.php wersja - jest nieaktualna. Bazowa wersja to 7.0.1
naturalpharmaceuticals/woocommerce/myaccount/form-reset-password.php wersja - jest nieaktualna. Bazowa wersja to 7.0.1
naturalpharmaceuticals/woocommerce/myaccount/my-account.php wersja - jest nieaktualna. Bazowa wersja to 3.5.0
naturalpharmaceuticals/woocommerce/myaccount/my-address.php
naturalpharmaceuticals/woocommerce/myaccount/navigation.php
naturalpharmaceuticals/woocommerce/myaccount/orders.php
naturalpharmaceuticals/woocommerce/myaccount/view-order.php
naturalpharmaceuticals/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Dowiedz si? jak zaktualizowa?

### Product Bundles ###

Database Version: 6.22.4
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-08 14:50:49 +01:00
Options: ?
Notes: 35
Onboarding: completed

### Action Scheduler ###

Zakończ: 3 051
Oldest: 2023-10-08 11:06:42 +0200
Newest: 2023-11-08 09:29:43 +0100

Oczekuj?ce: 2
Oldest: 2023-11-08 15:06:43 +0100
Newest: 2023-11-08 22:22:46 +0100


### Status report information ###

Generated at: 2023-11-08 09:58:03 +01:00
`

Hi @cestis1

Thank you for sending over your system status report.

After taking a look at it, I noticed that your setup is running on outdated software, including WordPress and WooCommerce.

It sounds like a staging site would be a good idea to perform and test updates without affecting your live site. If your host doesn’t offer that option, we recommend?WP Staging?for quickly spinning up a new test site.

Lastly, the best way to determine if an issue is being caused by a theme and/or plugin is running a conflict test. You can find a more detailed explanation on how to do a conflict test here:?https://woo.com/document/how-to-test-for-conflicts/.

If none of the aforementioned solutions work, kindly share any recent Fatal error logs found in WooCommerce > Status > Logs.

Please let us know how it turns out.

Thanks!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!