Server Side Event error: API access deactivated. To reactivate, go to the app da

  • Firstly thanks for the update.

    I’ve added in my Access Token but can see from the log files that I have the following issue:

    AuthorizationException Server Side Event error: API access deactivated. To reactivate, go to the app dashboard

    How can I resolve this please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    could you please share the report log attached in the log record? Just click into Download Report button and paste the content here.

    Also please, make sure you are generating the access token in the Pixel ID that you are using in the website.

    Thanks.

    Thread Starter mimmt

    (@mimmt)

    —- Report: 2021-02-11T14:43:21+00:00 —-

    Exception: FacebookAds\Http\Exception\AuthorizationException

    ——————–

    Message: Server Side Event error: API access deactivated. To reactivate, go to the app dashboard.

    —- Context —-

    {“code”:200,”events”:[“{\”event_name\”:\”AdvancedEvents\”,\”event_time\”:1613054600,\”event_source_url\”:\”https:\\\/\\\/websitename.co.uk\\\/our-courses\\\/foundations-of-sleep-0-5-months\\\/\”,\”event_id\”:\”74c25447-17e4-41d7-9bea-8e5470c39897\”,\”user_data\”:{\”client_ip_address\”:\”213.122.131.187\”,\”client_user_agent\”:\”Mozilla\\\/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit\\\/605.1.15 (KHTML, like Gecko) Mobile\\\/15E148 Instagram 174.0.0.21.119 (iPhone10,5; iOS 14_4; en_GB; en-GB; scale=2.61; 1080×1920; 271836321)\”,\”fbp\”:\”fb.2.1613054407799.798564474\”},\”custom_data\”:{\”login_status\”:\”not_logged_in\”,\”post_type\”:\”page\”,\”object_id\”:36530,\”object_type\”:\”page\”},\”action_source\”:\”website\”}”]}

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Please, try to generate a new access token from your Facebook ad account dashboard (https://www.facebook.com/business/help/1341993546002479https://www.facebook.com/business/help/1341993546002479) and then user the new access token in the server side tracking configuration.

    Please, make sure to generate the access token in the same account and pixel ID you are using inside Pixel Caffeine.

Viewing 3 replies - 1 through 3 (of 3 total)
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