server settings

  • Resolved imagine2006

    (@imagine2006)


    1 year, 4 months ago

    Our website is on a vps and emails aren’t going through. I contacted Godaddy who said this:

    “You need to use the relays according to the server. You have the US west server and the dedrelay.secureserver.net is the SMTP Relay Server for your VPS now you need to figure out where you define the server relay in WHM. Please use GoDaddy SMTP relays settings and check with the SMTP plugin?developer.”

    I’m lost……I know how to get to root user in putty but I have no idea if I even have to or what I’m supposed to be entering and where. Is anyone able to help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support David

    (@dpinson)

    Hi there @imagine2006,

    We can’t advise on WHM setup, but to connect WP Mail SMTP to the U.S. West relay server, you would need to use the Other SMTP mailer. In your settings, add this to the Host:

    dedrelay.secureserver.net

    Unfortunately, that’s where GoDaddy’s information stops: https://au.godaddy.com/help/find-the-smtp-relay-server-for-my-gen-4-vps-24736

    From what we’ve seen with other relays, you may be need to turn authentication off. Additionally, you may need to try each of the ports listed, since their document doesn’t say which you will need to use.

    I hope that helps! Have a great day!

    Thread Starter imagine2006

    (@imagine2006)

    Thanks. I tried all of the ports and none of them worked. Emails keep failing

    Plugin Support David

    (@dpinson)

    Hi there @imagine2006,

    Try sending a test email from within WP Mail SMTP:

    https://wpmailsmtp.com/docs/how-to-send-a-test-email-in-wp-mail-smtp/

    When you do, if the email fails, you should receive a more verbose error message that provides additional details on what happened when the email attempt occurred. If you can share that message with us here, that may help us get you pointed in the right direction.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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