Server Sending Invalid Match Key Parameters for XXXXX Event

  • Resolved Louno

    (@louno)


    3 years, 7 months ago

    Hello,
    I am getting multiple errors in facebook :
    Server Sending Invalid Match Key Parameters for AddToCart Event
    – Your server is sending an invalid ip_address parameters value for your AddToCart event. This may be because there was an error in the parameter value.

    Server Sending Invalid Match Key Parameters for ViewCategory Event
    – Your server is sending an invalid ip_address parameters value for your ViewCategory event. This may be because there was an error in the parameter value.

    Server Sending Invalid Match Key Parameters for ViewContent Event
    – Your server is sending an invalid fbp, ip_address parameters value for your ViewContent event. This may be because there was an error in the parameter value.

    How can we fix these? Please let me know the next steps to troubleshoot this.
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • I am getting this issue also

    Plugin Support Niall a11n

    (@wpniall)

    Hi @louno @sharac,

    Thanks for reaching out to us! We’ve had a few merchants mention this issue so far, and we have raised a support request with the Facebook team that is still ongoing.

    The initial response from the Facebook team has been that this error should not occur that often. They think it could be related to customers using ad-blockers. They advise that you can clear the issue by clicking the Resolve button in the Events Manager and see if it error continues to appear going forward.

    We’ve asked the Facebook team if we can see some logging from their side to try and troubleshoot our plugin further, but due to privacy concerns, it’s not possible for them to share this information with us.

    As such, if you’d like to raise this further, I recommend reaching out to the Facebook team directly at: https://www.facebook.com/help/contact/552096935652452

    Please make sure to include your Pixel ID, a screenshot of the error, and mention that the Facebook for WooCommerce plugin uses the Server to Server API for recording these events.

    To summarize, the issue need to be fixed on the Facebook side, and the Facebook team weren’t able to give us an expected date for any platform changes. At this point, we’ll need to wait for these changes before looking at the Invalid Match Key parameter any further.

    P.S.: @saleli, Per the forum guidelines, could you please start your own topic? We often see issues that look similar but have different underlying causes, so it is best for you to post your own topic so we can focus on your specific issue and help troubleshoot the issue more efficiently!

Viewing 2 replies - 1 through 2 (of 2 total)
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