Server Sending Invalid Match Key Parameters for ViewContent Event and Missing Ad

  • Resolved sumukhavegito2

    (@sumukhavegito2)


    2 years, 10 months ago

    Your server is sending an invalid ip_address parameters value for your ViewContent event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    I am getting this error. Please help on how to fix this error.

    I am also getting Missing AddToCart Value Parameter

    One or more of your AddToCart events is missing a value parameter. This may affect your ability to see return on ad spend calculations.
    I do not have coding skills please help me find the code to check if the parameter is right.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sumukhavegito2

    (@sumukhavegito2)

    any suggestions?

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @sumukhavegito2

    The notice is coming from the Facebook for WooCommerce extension. However, could you confirm there are no pixel errors:

    https://www.facebook.com/events_manager2/list

    Also, can you confirm all browser extensions are disabled and try to sync again?

    Lastly, could you provide us with the status report found under **WooCommerce > Status > Get system report** to get a better idea of the site’s environment?

    Thanks,

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi again @sumukhavegito2

    Could you also enable logging from **Marketing > Facebook within the site’s WP Admin and check for obvious logs under WooCommerce > Status > Logs > Facebook using the dropdown on that page.

    Thanks again,

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Howdy @sumukhavegito2

    Since we haven’t heard back, I’ll mark this thread as close. Please open a new support thread, should you still have issues after using the most recent version of Facebook for WooCommerce.

Viewing 4 replies - 1 through 4 (of 4 total)
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