Server Sending Invalid Match Key Parameters for AddToCart Event

  • Resolved Christian

    (@nwachuku)


    4 years, 3 months ago

    Hi,
    I got this error on my Facebook business manager while using this plugin.

    ISSUE
    Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
    SOLUTION
    Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

    I tried to chat with the Facebook support team but I was referred to this article:

    Troubleshoot Facebook Pixel Error and Warning Messages

    WEBSITE CONFIG:

    
WooCommerce version: 4.4.1
PHP version: 7.2.33
Facebook for WooCommerce: 2.0.1 
WordPress: 5.5

    The page I need help with: [log in to see the link]

Viewing 9 replies - 16 through 24 (of 24 total)

  • Hi @leonardoines!

    Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

    Thank you,
    Erica

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @leonardoines

    If you need additional assistance, per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

    hello ,

    i am facing same issues with my website : https://www.dukanmatina.com/

    Server Sending Invalid Match Key Parameters for AddToCart Event

    Server Sending Invalid Match Key Parameters for ViewContent Event
    Missing Purchase currency and value parameters
    Redundant purchase events

    i will appreciate your help solving this matter for me

    thanks
    fatima

    Hi there,
    I have this error . Server Sending Invalid Match Key Parameters for AddToCart Event.
    the website is thefmgallery.com
    Could you please help me solve this issue. Kind regards

    Hi,
    I got this error on my Facebook business manager while using this plugin.

    ISSUE
    Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
    SOLUTION
    Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

    Can you please help

    Hi, i have the same issue on our website https://securitysolution.com.ve/, also there are a few issues more similar to this one.

    Server Sending Invalid Match Key Parameters for AddToCart Event

    Server Sending Invalid Match Key Parameters for ViewCategory Event

    Hello good evening, I have submitted an error in my facebook ads manager. In the part of the Diagnostics section of your event manager, I get this message:

    Server Sending Invalid Match Key Parameters for PageView Event

    Your server is sending an invalid ip_address, user_agent parameters value for your PageView event.

    This may be because there was an error in the parameter value. This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    How can I solve it and start running my advertising campaigns since because of that error I have not yet been able to launch my campaign.

    Olá equipe,
    Estou com esse problema também poderiam me ajudar?

    Servidor enviando parametros de chave de correspondência inválidos para evento ViewContent
    Seu servidor está enviando um valor de parametro ip_address inválido para seu evento ViewContent. Isso pode ser porque houve um erro no valor do parametro.
    Isso pode causar problemas com a atribui??o e otimiza??o de entrega de campanhas publicitárias que est?o usando este evento.

    https://dellibabykids.com.br/

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @thsouzaoficial, @henryleandro ,

    If you need additional assistance, per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Viewing 9 replies - 16 through 24 (of 24 total)
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