Server Sending Invalid Match Key Parameters for AddToCart Event

  • Resolved emilprofida21

    (@emilprofida21)


    4 years ago

    Dear support,

    I am writing this on the behalf of my costumer whose WordPress ecommerce is experiencing this issue:

    “Server Sending Invalid Match Key Parameters for AddToCart Event”

    It’s been going on ever since I installed the PixelYourSite plugin for my costumer.

    Does anyone have a solution for the issue or do I just ignore it?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • AJ a11n

    (@amandasjackson)

    Hi @emilprofida21

    > It’s been going on ever since I installed the PixelYourSite plugin for my costumer.

    I’d recommend removing the plugin to see if that helps resolve the issue.

    Thread Starter emilprofida21

    (@emilprofida21)

    I have tried deactivating it but that doesn’t do anything.

    AJ a11n

    (@amandasjackson)

    Hi @emilprofida21

    The Server Sending Invalid Match Key Parameters for the AddToCart event error is a known bug that has been reported to the Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    The recommended steps for getting around this issue are the following:

    1) Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension.
    2) Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
    3) Enable debug logging for the Facebook plugin on your site, and see if you are getting any obviously errors

    If that doesn’t help, I recommend following the GitHub bug report for any updates on how to fix the issue or when a fix will be released for it: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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