Server Sending Invalid Match Key Parameters for AddToCart Event

Hi @nwachuku

Thanks for reaching out about our Facebook plugin ??

This issue along with the Invalid ViewContent Value post seems to be related with an email we’ve received with the subject line “Facebook Pixel Error: Invalid ViewContent Value Parameter”.

It looks like my colleague Simon has already started investigating this issue for your website, scootercountry.ca, and a response was recently sent with the next steps.

If that’s the case, it would be better to proceed with that email to ensure that our team will be able to assist you.

Thanks!
Christine

• This reply was modified 4 years, 2 months ago by Christine, SkyVerge Support.
• This reply was modified 4 years, 2 months ago by Christine, SkyVerge Support.

Dear Team, I facing the same issue can you please help in fixing in problem

Hi @gauravkh?,
?
Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!
?
Thanks!
Christine

Dear Team,

Greetings,

I am facing the same issue, please help me to fix it. also, what is the cause of this issue.

*Your server is sending an invalid ip_address, user_agent parameters value for your ViewContent event. This may be because there was an error in the parameter value*.

my site https://www.tuckida.com

[email protected]

Thank you

Hi @mikemurambiwa

I wanted to let you know that we’ve received your message via our support channel and will be focusing our efforts there. Let’s keep this to one thread to simplify things.

Thanks so much!
Christine

Dear Team,

I am facing the same issue, please help me to fix it.

Server Sending Invalid Match Key Parameters for ViewContent Event
PROBLEMA
Your server is sending an invalid user_agent parameters value for your ViewContent event. This may be because there was an error in the parameter value.
This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
SOLUZIONE
Check that you’re sending valid and unique values for the user_agent parameters for your ViewContent event and that the data is normalized correctly.

my site https://olioemarmellata.it
[email protected]

Thank you

Hey @deliadellisanti,

Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Ian

Hi,
I got this error on my Facebook business manager while using this plugin.

ISSUE
Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
SOLUTION
Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

What do I do?

Also this

ISSUE
Your server is sending an invalid ip_address, user_agent parameters value for your ViewContent event. This may be because there was an error in the parameter value.
This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
SOLUTION
Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your ViewContent event and that the data is normalized correctly.

Hi @rukeme11!

Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Erica

Hiya,

I got the same problem with my wordpress site on https://www.frankabouttea.com, happy to hear what I can do?

Hi @dmk1688!

Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Erica

Hi,
We have the same issue on our website : https://www.nostalgift.com
This bug seems quite general and should not be fixed user by user ?
Haven’t you provided a new version of your plugin?
Maybe I’m wrong…
Kind regards,
Frédéric

Hi @fredericgomes!

Thanks for reaching out about the plugin. Version 2.1.4 was released today.

If you need additional assistance, per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Erica

Hi guys,

i have the same problem here “PROBLEMA
Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
SOLU??O
Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.
”

Please could you help me with it?

https://www.pixelgeex.com

Regards.