server has responded with response code 500

  • Resolved plegal527

    (@plegal527)


    3 years, 4 months ago

    Sometimes our MailPoet works but lately the previous sent emails are missing and I cannot create a new email. Nothing works. I am a paralegal and am not familiar with the language used here. Our web designer is out of pocket at the moment and suggested I contact support. I have cleared my cache. I have deactivated and reactivated MailPoet. I have tried using Microsoft Edge browser. Nothing i tried works. Please help me.

    name: [email protected]
    email: [email protected]
    PHP version: 7.3.32
    MailPoet Free version: 3.73.1
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key:
    WordPress version: 5.8.1
    Database version: 5.7.36
    Web server: Apache
    Server OS: Linux duck.tchmachines.com 3.10.0-1160.21.1.el7.x86_64 #1 SMP Tue Mar 16 18:28:22 UTC 2021 x86_64
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    PHP max_execution_time: 180
    PHP memory_limit: 256M
    PHP upload_max_filesize: 256M
    PHP post_max_size: 256M
    WordPress language: en_US
    Multisite environment?: No
    Current Theme: Route (version 7.1)
    Active Plugin names: bp2wp-full-sync/bp2wp-full-sync.php, buddypress/bp-loader.php, classic-editor/classic-editor.php, contact-form-7/wp-contact-form-7.php, disable-comments/disable-comments.php, dynamic-user-directory-alpha-links-scroll/dynamic-user-directory-alpha-links-scroll.php, dynamic-user-directory-exclude-user-filter/dynamic-user-directory-exclude-user-filter.php, dynamic-user-directory-meta-flds-srch/dud_meta_flds_srch.php, dynamic-user-directory-multiple-dirs/dynamic-user-directory-multiple-dirs.php, dynamic-user-directory/dynamic-user-directory.php, eps-301-redirects/eps-301-redirects.php, import-users-from-csv-with-meta/import-users-from-csv-with-meta.php, js_composer/js_composer.php, learndash-notifications/learndash-notifications.php, limit-login-attempts/limit-login-attempts.php, login-or-logout-menu-item/main.php, mailpoet/mailpoet.php, memberpress-importer/memberpress-importer.php, memberpress-pdf-invoice/memberpress-pdf-invoice.php, memberpress/memberpress.php, modern-events-calendar-lite/modern-events-calendar-lite.php, my-calendar/my-calendar.php, sfwd-lms/sfwd_lms.php, shortcodes-for-buddypress/shortcodes-for-buddypress.php, simple-history/index.php, simple-revisions-delete/wp-simple-revisions-delete.php, wp-mail-smtp/wp_mail_smtp.php, wp-user-avatar/wp-user-avatar.php
    Sending Method: PHPMail
    Sending Frequency: 25 emails every 5 minutes
    Task Scheduler method: WordPress
    Cron ping URL: https://smparalegal.org?mailpoet_router&endpoint=cron_daemon&action=ping
    Default FROM address: [email protected]
    Default Reply-To address: [email protected]
    Bounce Email Address: [email protected]
    Total number of subscribers: 101
    Plugin installed at: 2021-09-22 22:23:04`

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello I have the same 500 error problem, with version 3.731 the latest stable version is 3.713 and Version 3.72.0 (better for the Premium Version)
    I had to reinstall WordPress entirely, before I could isolate the problem.
    Hosting on OVH webCloud https://canaldeventavonsttropez.fr/

    • This reply was modified 3 years, 4 months ago by njn04.
    • This reply was modified 3 years, 4 months ago by njn04.
    Thread Starter plegal527

    (@plegal527)

    Thank you so much for your reply. I will pass this information along to our web designer.

    Hi there @plegal527,

    I apologize for the late reply!

    When you receive a 500 error on your site, a full log is usually also created on your server.

    Can you please reach out to your host with the date and time when you saw it and check if they can get you a full log?

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @plegal527,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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