Server Error When Trying to Upload Poll

Hey,

Sorry to hear about the problem.
Could you please let us know which tab in the plugin you tried to use (the “Playbuzz Content” or “My Items”?
If it’s the latter, it would be really helpful to know which user you’ve used in the settings there.

Thanks!

Hi,

Thanks for responding. We’ve tried to use both the playbuzz content and my items tab. The user is natalielam10!

Thanks,

Could you please attach here a screenshot of the plugin’s settings page?

Sure! Screenshot here: https://drive.google.com/file/d/1c4CTxOldT4HLMWq5TsQfMX79sT-MAUhC/view?usp=sharing

Hey,

I just tested the plugin with the same setup, and it should work fine.
So to fully understand what breaks, I’ll need to see what’s going on in the network… Which browser are you using?

I’m using chrome!

That is fantastic.

In order to understand what went wrong in there, I’d appreciate it if you could provide us with some information from your browser:

1. Before you try to click the Playbuzz plugin and search for items, right click anywhere in the browser, and choose “inspect”
2. In the new window that just opened, click on the “network” tab
3. Now try to click on the Playbuzz plugin and perform the search. You should see that a few lines were added to the network
4. Check out the instructions in the following link: https://prntscr.com/jh85c0 – if you could send me a screenshot of what you’re seeing in there, it would help us figure this issue out.

Thanks!

Here is the screenshot – https://drive.google.com/file/d/1YHw-SxHyzexXfRSHb3fj9sZM0OP5T-ND/view?usp=sharing

I hope this is what you were looking for?

Hi! Any resolution to this?