Server error when completing purchase

  • Resolved jordanc13

    (@jordanc13)


    1 year, 1 month ago

    Since yesterday, my customers have been seeing the message “An error occurred while connecting to the server. Please try again.” when trying to complete checkout using Stripe. I tried rolling back to Woocommerce 8.4.0, didn’t work. I tried restoring my site to two days ago, it didn’t work. I tried unchecking the order attribution checkbox, that didn’t work either.

    I’ve spoken to Stripe and my web host and both are saying they see no error logs, and must be a Woo issue.

    Yesterday my WP upgraded from 6.3.2 to 6.4.2 so I thought this caused the issue, but now I’ve reverted to 6.3.2 and the issue is still persisting.

    • This topic was modified 1 year, 1 month ago by jordanc13.
    • This topic was modified 1 year, 1 month ago by jordanc13.

    The page I need help with: [log in to see the link]

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  • Hi there @jordanc13,

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via?WooCommerce > Status. Select?Get system report?and then?Copy for support. Once you’ve done that, you could copy and paste it via https://gist.github.com/ and send the link here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

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