Server error shown on our website

  • PHP Fatal error: require() [function.require]: Failed opening required ‘/home/artfront/public_html/wp-includes/user.php’ (include_path=’.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php’) in /home/artfront/public_html/wp-settings.php on line 121

    Website has crashed and getting this error now, and I cannot login into wordpress and use the dashboard. Does anyone have any suggestions on how to solve this problem?

    I am very new in wordpress, so alot of things I do not know.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Is it a new site or did you tried to change site url in some way?

    Thread Starter artfront

    (@artfront)

    The site has been around for 5 years now.

    https://www.artfront.com.sg

    I was learn to only update using the dashboard.

    I am getting error in your home page and also in login page too. Looks like a server error. Did you contacted your server team?

    Thread Starter artfront

    (@artfront)

    Ya, I just contacted them they ask me to:

    Kindly upload the file “user.php” under the folder “/home/artfront/public_html/wp-includes” from your end

    I couldnt find such files…

    @artfront No, you should not even try to upload that, its core file, problem is something else.

    And in earlier reply you meant your site is old, but did you update address in anyway recently?

    Thread Starter artfront

    (@artfront)

    What do you meant by “update address” ?

    Eversince I started working here without any knowledge of WordPress, I had been updating the images & post/news…

    other then that, other function I have not try it out.

    In the Settings -> General you could change site URL, the error you referred is known because of that. Make sure you are in latest version of WordPress, which is 4.4.1 atm, and also keep latest version of all plugin and themes.

Viewing 7 replies - 1 through 7 (of 7 total)
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