• Resolved ramkharwar

    (@ramkharwar)


    Hello There,
    I am facing some error in the Elementor builder,
    When I made any change to the website and click on update, It is showing Server error (500 Internal Server Error)
    Screenshot

    Thanks and Regards
    Ram Kharwar

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @ramkharwar

    Is this happening on all pages or a specific page?

    Thread Starter ramkharwar

    (@ramkharwar)

    Hello @ozyeger

    yes it is happening only on a homepage.

    Hi @ozyeger please help!

    I am facing this issue also on a key page since yesterday
    https://sparksense.co/business-development/

    While some other pages are also built using Elementor this is the only one which seems to be completely Out?

    Wordpress support provided this error code from Elementor Plugin

    PHP Fatal error: Uncaught TypeError: Argument 1 passed to Elementor\Core\Files\CSS\Base::get_style_control_value() must be of the type array, null given, called in /srv/htdocs/wp-content/plugins/elementor/core/files/css/base.php on line 682 and defined in /srv/htdocs/wp-content/plugins/elementor/core/files/css/base.php:738

    Hi @ramkharwar

    500 errors are server issues that can result from several reasons.

    To fix this issue, please read this guide and follow the steps specified for troubleshooting.

    As a temporary workaround:

    Go to the page with the error.
    Click on the arrow next to the Update/Publish button.
    Choose to Save as Template and give it a name.
    Open a new page and click Add template.
    Click My Templates and click Import next to the template you saved earlier.
    Learn More Here:
    How to Duplicate an Elementor Page

    What to do next?

    If this doesn’t work please follow these steps so that your case can be rerouted to our Tier 2 colleagues for further assistance:

    Create a brief screencast of the issue, so we can better understand it.
    Send us temporary login credentials to your WordPress Dashboard, so we can take a closer look.
    Please notify us via email that you have submitted your credentials.
    Back up your entire site (as a matter of precaution). You can also clone a staging environment so we can troubleshoot there without affecting the site.
    Include the login URL for the relevant site.
    IMPORTANT: Please reply back to this message to update us what worked and what didn’t. This allows us to fine-tune our guiding steps and provide a more accurate support experience.

    Best Regards

    Hi,
    please ignore the WP credentials part.
    DO not send us the login.

Viewing 5 replies - 1 through 5 (of 5 total)
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