Server Error

Hi, can you give a screenshot of the error you see?

Also, please provide us the following two data:

1. Console errors
2. Logs

In case you don’t know how to find any of these data, the instructions are given below:

1 Console errors:
After you saw the error,
>>Right click on your webpage. You should find an option called “Inspect” or “Inspect Elements” (this won’t work on Safari, so use some other browser). See Image:?https://jmp.sh/hhuzR2B
>>You get an extended window popping up. See Image:?https://jmp.sh/7RV6cZv
>>It will have a menu called “Console”. Click on that and it should show you if there are any errors. See Image:?https://jmp.sh/AGVBPW8
>Take a screenshot and provide it to us.

2. Logs:
>>Go to your Dashboard > Product feed > Settings
>>On top, go to the Logs tab. See Image:?https://jmp.sh/xclYESH
>>Choose the latest log and click on View
>>Then click on Copy, save it on a text document and send it to us.

Once we get this information, we will try to come up with an appropriate solution. Thanks.

Hi @myideasforsite , just following up to see if the issue was resolved, as we didn’t hear from you yet. Thanks.

Hi, we have released a recent update. Can you try generating the feed now and let us know?

Thanks.

Hi, since we didn’t hear from you for a while, we believe the issue was fixed. So I am marking this a resolved. If you have any further questions, feel free to open another thread.

Thansk.