Server error (5xx)

  • Resolved hirogrrl

    (@hirogrrl)


    6 years ago

    Hello, we are all of a sudden getting Server error (5xx) via our Google Search Console. Do you know why this is happening? And is there a solution to fix this? We are currently using Brilliant Web-to-Lead for Salesforce Version 2.7.3.2, and WordPress 4.9.9 running Avada theme. There are several pages that come up with this error and it happened over a couple of days.

    Would you advise to upgrade our version of WordPress? We are hesitant, as there is still some buzz out there about not doing it with all the bugs. Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter hirogrrl

    (@hirogrrl)

    Here is a sample page to the path of the error: /wp-content/plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_widget.class.php

    Plugin Author Nick Ciske

    (@nickciske)

    Did you recently change your PHP version?

    Thread Starter hirogrrl

    (@hirogrrl)

    Hi Nick, No, not that we are aware of. Unless the hosting company did it without letting us know.

    Plugin Author Nick Ciske

    (@nickciske)

    I’d need to see the actual errors from your PHP error log to assist further.

    Thread Starter hirogrrl

    (@hirogrrl)

    What is the best way to send you the errors?

    Plugin Author Nick Ciske

    (@nickciske)

    Post them here. Feel to remove any paths specific to your server.

    Thread Starter hirogrrl

    (@hirogrrl)

    Let me know if this works. I am only pasting in the error messages relating to Salesforce for the past several months:

    [03-Nov-2018 12:40:02 UTC] Salesforce: No message set.
    [08-Nov-2018 11:20:28 UTC] Salesforce: No message set.
    [14-Nov-2018 18:23:08 UTC] Salesforce: No message set.
    [15-Nov-2018 05:58:06 UTC] Salesforce: No message set.
    [19-Nov-2018 15:12:20 UTC] Salesforce: No message set.
    [24-Nov-2018 22:32:11 UTC] Salesforce: No message set.
    [03-Dec-2018 06:18:41 UTC] Salesforce: No message set.
    [04-Dec-2018 02:22:02 UTC] Salesforce: No message set.
    [05-Dec-2018 02:25:37 UTC] Salesforce: No message set.
    [11-Dec-2018 14:29:59 UTC] Salesforce: No message set.
    [13-Dec-2018 07:31:53 UTC] Salesforce: No message set.
    [16-Dec-2018 23:45:08 UTC] Salesforce: No message set.
    [26-Dec-2018 06:03:03 UTC] Salesforce: No message set.
    [29-Dec-2018 23:32:38 UTC] Salesforce: No message set.
    [07-Jan-2019 09:17:20 UTC] Salesforce: No message set.
    [23-Jan-2019 20:22:22 UTC] Salesforce: No message set.
    [23-Jan-2019 21:39:31 UTC] Salesforce: No message set.
    [27-Jan-2019 04:28:06 UTC] Salesforce: No message set.
    [03-Feb-2019 14:02:45 UTC] Salesforce: No message set.
    [18-Feb-2019 14:15:57 UTC] Salesforce: No message set.
    [18-Feb-2019 21:45:35 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1339392 bytes) in /wp-content/plugins/w3-total-cache/lib/Minify/Minify/HTML.php on line 193
    [18-Feb-2019 21:45:35 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

    I just spoke to our ISP and they helped me w/the last errors so that should be fixed now. The other errors on there are for another plugin.
    Please let me know if you need more. Thanks!

    Plugin Author Nick Ciske

    (@nickciske)

    I think the widget uses output buffering to collect output and return it. Something else (likely a caching plugin) is also using output buffering, which can’t be “stacked” according to that error message.

    You can use a text widget and shortcode instead of the SF widget to see if that works or use a different caching plugin. I’ve never seen this error before, I’m curious which plugin you are using…

    Thread Starter hirogrrl

    (@hirogrrl)

    We are using W3 Total Cache for the caching plugin.

    Could it possibly be that your plugin, the caching plugin and possibly the other plugin that has errors are all conflicting with each other?

    Do you know where I can find a tutorial/information on how to create the text widget shortcode instead of the SF widget? On our contact page, I am using a text block and using this code “[salesforce form=”2″]” in there. Is this the same thing?

    Thank you!

    Plugin Author Nick Ciske

    (@nickciske)

    Hard to say, I moved on from W3 Total Cache years ago.

    That’s the same thing. Maybe try the actual SF widget instead?

    Also, turn off W3 Total Cache and see if the error goes away…

    Thread Starter hirogrrl

    (@hirogrrl)

    I will try that.

    I forgot to send the pages that Google Console detected the errors on:
    /plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_widget.class.php
    /plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_admin.class.php
    /plugins/salesforce-wordpress-to-lead/trunk/lib/salesforce_comment_to_lead.php
    /plugins/salesforce-wordpress-to-lead/trunk/salesforce.php
    /plugins/salesforce-wordpress-to-lead/trunk/examples.php

    Not sure if this helps any.

    Which caching program do you know works with your plugin? Thank you.

    Plugin Author Nick Ciske

    (@nickciske)

    Those URLs should never be seen by Google… do you have directory indexes enabled perchance?

    Why do you have trunk folders in your plugin directory?

    Thread Starter hirogrrl

    (@hirogrrl)

    I do not know where the trunk came from. I thought it was from the installation of the plug in. Should I delete them?

    Also, do not know what that means about directory indexing enabled. How do I turn that off? Thanks.

    Plugin Author Nick Ciske

    (@nickciske)

    You should move all the files out of trunk (to the salesforce-wordpress-to-lead folder) and remove the trunk folder.

    How to disable:
    https://blogvault.net/disable-directory-browsing-with-htaccess/

    Thread Starter hirogrrl

    (@hirogrrl)

    Thank you, Nick. I removed the trunk folder and will look at other issue.

Viewing 15 replies - 1 through 15 (of 15 total)
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