Server Error 403 Forbidden

  • Resolved shivasirons

    (@shivasirons)


    7 months, 2 weeks ago

    I am a Pro user just completed the upgrade today, Aug 5th. Shall I provide my license here?

    All plugins and themes are up to date.

    Here is the issue:

    I am unable to save any changes to any page or product. The page referenced above is not the only but I provided for sake of moving forward with support request.

    If I edit a product in woocommerce store same things happens. It will not save and produces the Server Error 403 Forbidden. Use of the site functions as normal yet no changes can be saved.

    NOTE: when accessing the support area of the Shield Pro website the Launch Support button does not redirect. It does not function and I tried several browsers. Other buttons/links on that page function properly but not the Launch Support button. So I am unable to contact support.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi,

    We are sorry but, by the terms of this forum, we can’t offer support for our premium members through this channel.

    We opened a support ticket for you (#5462). Email is sent to your purchase email address. Please respond when you get a chance.

    Thanks in advance and sorry for the troubles.

    Jelena

    Plugin Support Jelena

    (@jmisic)

    Just a quick update for anyone who might experience the same issue:
    it was a corrupted .htaccess file from another source and it’s always good to test temporarily removing your .htaccess files when you’re experiencing critical errors to eliminate it as a source of the problem.

    @shivasirons , thanks again for reporting back. ??

Viewing 2 replies - 1 through 2 (of 2 total)
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