Serious issuesMedia error: Format(s) not supported or source(s) not found

  • Hello,

    I test it on a fresh subsite of multisite with Twenty Nineteen, and here are the issues that I found:

    1. Only After it activated, the videos will not play on iPhone, please check the screenshot:https://prntscr.com/o1n31s

    2.After it was deactivated, the videos will still NOT play with same issue.

    3.After it was deactivated, and cleared all cache and restart nginx, there will still some CSS and JS resource loaded at frontend, please check the screenshot:
    https://prntscr.com/o1n6ve

    4.In this situation, the whole Multisites will be caused down, and I need restart Nginx to get server to restart working.

    are you sure it is multisite support?

    Thanks

    ——-
    PS: I will roll back our whole server to previous status, so you will not found the issue if you access our site after you read this post.

    • This topic was modified 5 years, 5 months ago by alexlii.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Magazine3

    (@magazine3)

    Hi Alex,

    Thank you for trying out our plugin.

    1 & 2. To be honest, I don’t think it’s a problem of the PWA. From the image, it looks like the embed issue, but it could be because of PWA. I have to check, can you please share that URL so that I can check how the video is embedded?

    3. Those are not errors, that’s just saying that the svg was fetched with service worker but the ico file was not fetched. The reason pwa-sw (Service worker) is running is because it’s installed on the browser level. You have got to remove the cache and un-register the service worker so that it will be removed from your browser.

    4. I think this one is the real serious issue. It shouldn’t take the multisite down. We are actively working on the Multisite compatibility and developing alot on it. We would need your help in finding what went wrong there. Can you please report this bug on https://pwa-for-wp.com/contact-us/

    Our development team works closely on bug reports and helps you solve them with the updates.

    Thread Starter alexlii

    (@alexlii)

    Hello,

    Thanks for reply.

    1 & 2. To be honest, I don’t think it’s a problem of the PWA. From the image, it looks like the embed issue, but it could be because of PWA. I have to check, can you please share that URL so that I can check how the video is embedded?

    Ok, I will setup a fresh subsite, and leave a video for your check before install “PWA for WP & AMP”, so that you can install “PWA for WP & AMP” and activate it to comparing the video playing issue BEFORE and AFTER it is activated.

    You have got to remove the cache and un-register the service worker so that it will be removed from your browser.

    Do you mean that we need manually do some work to unregister? or just clear cache?

    Ok, I will write to you later at https://pwa-for-wp.com/contact-us/

    Plugin Author Magazine3

    (@magazine3)

    Sure Alexlii, looking forward to hearing from you

    Thread Starter alexlii

    (@alexlii)

    Hi,

    Already sent you yesterday at https://pwa-for-wp.com/contact-us/
    Please have a check.

    Plugin Author Magazine3

    (@magazine3)

    Sure, I will notify my dev team.

    Thread Starter alexlii

    (@alexlii)

    3. Those are not errors, that’s just saying that the svg was fetched with service worker but the ico file was not fetched. The reason pwa-sw (Service worker) is running is because it’s installed on the browser level. You have got to remove the cache and un-register the service worker so that it will be removed from your browser.

    PWA plugin is deleted, and I am sure that I already cleared cache both on server end and browser, but there is still a file of pwa-sw-57.js loaded on Google Chrome, please check the screenshot:
    https://prntscr.com/o8juqn

    Would you please let me know how to un-register the service worker?

    Thanks

    Thread Starter alexlii

    (@alexlii)

    Hello @magazine3

    This info might be helpful to resovle this issue:

    https://philna.sh/blog/2018/10/23/service-workers-beware-safaris-range-request/
    https://github.com/philnash/philna.sh/blob/ba798a2d5d8364fc7c1dae1819cbd8ef103c8b67/sw.js#L50-L94

    would you please have a check?

    • This reply was modified 5 years, 3 months ago by alexlii.
    Plugin Author Magazine3

    (@magazine3)

    That’s not related with it either in my opinion. Let me get my developer team’s opinion and get back to you?

    Thread Starter alexlii

    (@alexlii)

    It has been fixed yet please?

    Thx

    Plugin Author Magazine3

    (@magazine3)

    Not yet, we are still working on it.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Serious issuesMedia error: Format(s) not supported or source(s) not found’ is closed to new replies.