After dismissing popup, it makes parts of my website unclickable

  • Resolved heyy

    (@heyy)


    5 months, 1 week ago

    After dismissing the popup, it leaves behind invisible blocks all over the page, which prevents you from clicking and interacting with parts of the website. Apparently, this has been going on for months without my noticing. No wonder my site visitorship and Google ranking have gone down lately. Please fix this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter heyy

    (@heyy)

    Here are some additional details on the bug:

    I use Popup Builder’s YES/NO extension. After dismissing the popup window, it seems to go away, which is the expected behavior. But in reality, the popup window doesn’t fully go away. Instead, it moves to the upper left corner of the webpage and sits there invisibly with opacity set to 0.

    As a result, my site visitors can’t interact with anything that happens to be behind the invisible popup window. In my case, the invisible popup window obstructs one quarter of the screen in the upper left corner.

    I’ve only tested the YES/NO extension. But it’s very possible that all free and paid extensions are affected by this bug.

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @heyy

    We apologize for the inconvenience caused. To address the issue, we need more information, such as your current POPUP builder version, PHP version, and WordPress version. This issue is likely due to a theme or plugin conflict. The easiest way to diagnose it is by disabling other plugins one by one and switching to the default 2023 theme.

    If the issue resolves, reactivate the plugins one by one to identify the culprit, including the theme. If you are uncomfortable doing this on your production site, you can test this on a staging site and share access with us through our dedicated support page. We will investigate the issue and provide personalized support.

    If you have any further questions, please feel free to reach out.

    Warm Regards

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello @heyy ,

    I wanted to follow up on the issue you were experiencing. Were you able to update your plugin to the latest version? Since I haven’t heard from you in over two weeks, I’ll go ahead and mark this thread as resolved. However, if you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team.

    You can visit the following link,?https://help.popup-builder.com/en/,?where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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