Serious error due to plugin and Thrive themes

  • I had to deactivate the plugin today because the page displayed an error. I use Thrive Apprentice and when you clicked on a course in the frontend, an error message came up.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @markus08,

    Is it possible to share what the error looks like? Also, if the current version brings you an issue, please roll back this plugin to the previous one. You can use a plugin like WP Rollback to rollback to the previous version with ease.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @markus08,

    Would you mind if I ask you to reach out to us through our Support Portal so we can have a closer look at the error? You can simply mentioned this tag, so you don’t need to re-explain the problem.

    Kind regards,
    Herman ??

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @markus08,

    Our team has done something with this. However, we would like to ask your help if possible.

    Please submit a ticket through our Support Portal, so we can share with you the dev version of this plugin.

    Kind regards,
    Herman ??

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @markus08,

    We recently update this plugin that contains the fix for this issue. Please update the plugin to the latest update, which currently is v2.1.3 and confirm the fix.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

Viewing 4 replies - 1 through 4 (of 4 total)
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