Serial Number Storage

Hello,

Just wanted to say a quick thank you for being our valued customer. We take all customer inquiries, requests, and comments seriously and do our best to help in whatever way possible.

Please check your database and find the table with prefix _serial_numbers and export the table to the new one.

We value your business and look forward to serving you. Please write to us anytime if you need help with another request in the future.

Regards,
Pluginever Support Team

Hello again.

Really appreciate your response. I did what you told me, managed to transfer the table from database to database but all of my serials instead of being actual words are some like this” weguhaoiuyg398T239G0BNsGUIHAwbuighabiguhawg”

They seem to be like this both on my old website( The infected one, can get into dashboard because it is broken).

Are the serials damaged or is there some sort of encyption?

Thanks in advance

Hello,

Serial numbers are kept encrypted on the database.

Can you tell us where are you seeing this type of code (weguhaoiuyg398T239G0BNsGUIHAwbuighabiguhawg) you have mentioned? are they on the new database table or on the serial number table listing from the admin panel?

Regards,
PluginEver

Hello again,

This is a screenshot of the database ( Old Website )
https://prnt.sc/1y9ksb9

And this is a screenshot of the serial numbers on the dashboard on the new website:
https://prnt.sc/1y9kx8e

The serial numbers used to be actual words and they are converted to this. Do not know if my website infection had anything to do with this.

Best Regards

Hello,

Please contact our live support. We need to dig deep into the issue to find the problem. One of our developers will fix the issue for you.

Thanks
PluginEver