Sequential Order stopped

  • Resolved weronikasz

    (@weronikasz)


    5 months, 1 week ago

    Dears, I have the plugin installed for 2 years and it was working correctly. My last correct woocommerce order number is #185. Today I did php update and theme update and probably this is the reason the Sequential Order stopped working.
    I set few testing woocommerce orders and the orders numbers has started to be numerated as any other new WP element (post, image, order), so I received order #2180, #2181, etc
    I tried to set up new order START NUMBER as #186 in the plugin, just to continue the right numbering, but it did not work for next new orders – it still triggers next wp item order, so I receive order #2184.

    What should I do to come back on previous track/numbering of orders, and start new orders with #186 number?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @weronikasz,

    Thanks for reaching out.

    We were not able to replicate the issue on our end. Kindly share the below-mentioned details for a better understanding of your system environment.

    • WooCommerce system status report (WooCommerce > Status > System status > Get system report).
    • Screenshot of plugin settings page (WooCommerce > Settings > Sequential Order Number).
    • Screenshot of WooCommerce order list page displaying the issue (WooCommerce > Order).

    Kindly mask any user-sensitive information when sharing the screenshot requested above. You may share the details via?this link?if you have any privacy concerns.

    Thread Starter weronikasz

    (@weronikasz)

    Thank you. I’ve submitted requested items through Webtoffee – ticket number is 73453.

    Thread Starter weronikasz

    (@weronikasz)

    Dears, activating and deactivating the plugin solved the issue. Thank you very much for your support!

Viewing 3 replies - 1 through 3 (of 3 total)
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