Sequential order numbers not working for manual orders in the backend

  • Resolved ik01

    (@ik01)


    11 months ago

    Hi,

    I have been using this plugin for a while and works fine when a customer places an order. But for any reason I need to create an order manually from the backend the same format for the order numbers does not work. Is there setting that I am missing?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi ik01,

    Thanks for reaching out.

    On using Sequential Order Number for WooCommerce plugin, if a customer manually places orders, the sequential order number will only be generated if the order is created. This is to avoid skipping order numbers.

    Kindly explain the scenario in which you were able to replicate the issue to understand it better.

    Thread Starter ik01

    (@ik01)

    If an admin needs to create an order manually from the backend under Woocommerce >Orders > Add Order

    The order number generated comes up as say #3920 but this is not the format I am using.

    So I haven’t tried saving this order, if I generate and save it, are you saying it will be saved as the selected format?

    Thread Starter ik01

    (@ik01)

    ok so I have tested this in a test environment and it works so I will try it on my live site. Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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