Sequential invoice numbers don’t work

  • Resolved kittypits

    (@kittypits)


    2 years, 9 months ago

    Hi Edgar,
    many thanks for the great PDF invoice plugin on WooCommerce.

    I just wanted to let you know, that there seems to be an error with the sequential invoice numbers.
    I have opened the settings of Invoice Number Format and applied sequence and added 540 as the next number to get a five digit number 00540. But still there are different numbers on my invoices (something like 04082).

    Can you please help me?

    Thank you very much!

    Best regards
    Joshua

    PS: Moreover, under “Manage invoices” I cannot find any invoice…

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Oh that’s weird, are you using the full version by any chance? and if so could you create a support ticket here? https://wooinvoice.rednao.com/contact-us/, if you are using the free version please let me know through here.

    Regards!

    Thread Starter kittypits

    (@kittypits)

    Hi there,
    thanks for your quick response!
    I just downloaded the plugin today and will start with the free version to see if everything works.
    Would highly appreciate your help ti find a solution!

    Best regards
    Joshua

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Sure just asked because the full version might have that issue due other stuff.

    So you created a pdf and in invoice numbering you selected sequence, selected a sequence but the invoice still shows another number?

    Have in mind that this number will be shown in the next pdf that is generated, if there are orders that already generated the invoice number and then you change the next number these orders won’t be affected by this change.

    Also could you send me an screenshot of where you changed the next number and also an screenshot of where the number 04082 (or whatever number is) is being displayed? (this will help me make sure we are talking about the same thing)

    Thread Starter kittypits

    (@kittypits)

    Sure, thank you very much!
    Yes there were two orders today and maybe it somehow wasn’t saved properly. I tried to save it again, and will check the next order again.

    Please find the screenshots here:

    https://kittypits.de/wp-content/uploads/2022/02/Bildschirmfoto-2022-02-02-um-21.40.32.png

    https://kittypits.de/wp-content/uploads/2022/02/Bildschirmfoto-2022-02-02-um-21.42.35.png

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Ah i see, let me know if the issue persist.

    Thread Starter kittypits

    (@kittypits)

    Now it works, thank you very much!
    The problem was, that I only clicked “apply” but not save on the separate page. Maybe you can add a Save-Button on this window.

    But still – a great plugin so far, and thank you for the friendly communication!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Sequential invoice numbers don’t work’ is closed to new replies.