Separate Email Per Agent

  • Resolved jamesftai

    (@jamesftai)


    6 years, 8 months ago

    I’m looking into setting this up on a clients site but their requirements include agent replies being sent out from their individual email addresses. Is this something that can be done in WSDesk?

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  • Hi,

    Thanks for reaching out to us. Currently, all the agent reply emails will be sent from the support reply email that you are setting up in WSDesk-> Email-> Support Email (Outgoing)-> Support Reply Email. So if you are mentioning the agent’s email id in the Support Reply Email, then the reply will be sent from the particular email.

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