SEPA Subscription Problem

  • Resolved wdgrimm

    (@wdgrimm)


    4 years, 6 months ago

    hello guys

    i have a problem with Stripe, which drives me a bit crazy.

    I use the extension woocommerce subscriptions and I have activated SEPA direct debit with Stripe via the normal bank card.
    Everything worked in test mode, but live I keep getting the error that when I debit a customer’s account there is no card stored.
    What do I have to set to make this work?
    btw. I have set the webhooks as it is indicated on the original Stripe-plugin page.

    does anyone have a tip for me?!

    Thank you very much…!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Are you testing this using the same account from the test mode? That often means there’s a token associated with the account from Stripe/SEPA from the test mode, and then it’s being attempted in live mode (obviously that wouldn’t work). Are you seeing this on other accounts other than your test account?

    Thread Starter wdgrimm

    (@wdgrimm)

    I have had a long test marathon – but now I have narrowed down the problem.
    I have tested everything that works – different browser, new accounts, new Stripe API key, database cleanup etc etc – nothing helped.
    Then I found out that I can manually enter payment information (i.e. a debit card) in the customer account and this information will be sent to Stripe.
    Then I deactivated both Germanized-Plugins – and lo and behold, the payment was initiated – the correct information ends up at Stripe and the card data is stored correctly everywhere.
    I then reactivated germanized and specifically deactivated the feature “Delayed conclusion of contract”.
    Bingo – without this feature it worked.
    I have tested everything that works – different browser, new accounts, new Stripe API key, database cleanup etc etc – nothing helped.
    Then I found out that I can manually enter payment information (i.e. a debit card) in the customer account and this information will be sent to Stripe.
    Then I deactivated both Germanized-Plugins – and lo and behold, the payment was initiated – the correct information ends up at Stripe and the card data is stored correctly everywhere.
    I then reactivated germanized and specifically deactivated the feature “Delayed conclusion of contract”.
    Bingo – without this feature it worked.
    So I would assume that this is where the problem lies.

    Thanks for the follow-up @wdgrimm – that sounds like a very likely cause here. We will keep that in mind if we see this issue again in the future.

    Thanks!
    – Joey

Viewing 3 replies - 1 through 3 (of 3 total)
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