SEPA Renewals not receiving correct status from Mollie

  • Hi there,

    After the recent update to 7.0.4 we experience a error in the Order status of SEPA Renewals. The are keeping “Pending Payment” status and now our Shipping Fullfilment is not triggered. People are not receiving their products on time.

    We see that from the time of update all SEPA renewal orders are not set to processing. Before the update they we’re automatically set to Processing.

    In Mollie all seems fine and support could not help us further.
    So it seems that the Status from Mollie is not returned to the Shop. Or the Shop is not setting the right Status after SEPA renewal.

    This is not being called: Mollie_WC_Gateway_Abstract::updateOrderStatus:
    And we can not find the class anymore in the plugin.

    Can you help us out a.s.a.p.? The orders keep going and customers expect the products on time. It rains phone calls and emails right now.

    Thanks in advance!

    • This topic was modified 2 years, 7 months ago by DreamPress.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter DreamPress

    (@dreampress)

    And we have another Subscription renewal shop which is experiencing this issue.
    More than 150 orders are in queue… this is a big issue.

    We need help ASAP.

    • This reply was modified 2 years, 7 months ago by DreamPress.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @dreampress,

    There has been a temporary outage earlier today at Mollie which could impact the order status not updating. But this should be working again by now.
    Could you please send us a copy of your system report and the latest Mollie log files?: https://mollie.inpsyde.com/docs/request-support/
    Please also include a link to this thread.

    When in doubt, it would also be good to clarify with the Mollie support whether or not there is any overlap of these issues with the outage earlier today.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter DreamPress

    (@dreampress)

    Support send.

Viewing 3 replies - 1 through 3 (of 3 total)
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